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Operation Director

5.5-6.5万
  • 北京朝阳区
  • 10年以上
  • 本科
  • 全职
  • 招1人
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职位描述

设备设施管理工业园区写字楼英文
POSITION GOALS
Director, Facilities
Management, as a Country Lead, will be responsible for managing all aspects of
the facility/property management service on the Client project in China.
In this capacity, the Account Director is accountable for:
  • Onsite operations oversight
  • Interface with senior managers in Client Real
    Estate / Facility team and business units
  • Achievement of Client satisfaction and key
    performance indicators
  • Managing the operational budgets and delivery
  • Managing risk in operations
  • Continuous improvement in morale, employee
    satisfaction and savings initiatives
KEY CONTACTS
Internal: Work Dynamic Local and Regional
External: Client contacts

DUTIES &
RESPONSIBILITIES

Client Management
  • Single point of Management Control for FM on the
    Client site - day to day Client liaison and relationship management
  • Ensuring Client satisfaction through excellent
    facilities management planning, advice and support and measured by
    Contract SLA / KPI
  • Compile the appropriate monthly/quarterly/annual
    reporting for the Client
Operations Management
  • Overall Management for Property Engineering &
    Operations and Facilities Services to Client, China
  • Acting as the Country Lead and being the emergency
    escalation point to Client client’s representative
  • Establishment of positive relationships with the
    Facilities Management Team, and Client’s staff inclusive of coordinating
    all-hands social gatherings Communicate operating philosophy, objectives
    and expectations to the onsite facilities management teams
  • Understand the Facilities Management scope for
    Client assigned and develop Client specific processes / playbook in line
    with Regional.
  • Advise and support Client and Facilities Managers
    team across a range of facilities management issues including:
  • Preparing and managing operational budgets and
    savings. Ensure savings targets are met.
  • Preparing monthly Check Request and get Client’s
    approval
  • Conduct facilities management operations audits
  • Timely to prepare all service agreement renew and
    ensure all the service contracts (vendor contract) be in place without
    expiry
  • Overall management for all JLL principal
    contractors with carrying out of regular meeting and SLA/KPIs measurement.
  • Overall management for all 3rd party service
    vendors with carrying out of regular meeting and SLA / KPIs measurement
  • Ensure all 3rd party service contracts are in
    place without service expiry
  • 24/7 support for all incidents in China, backup as
    JLL contact window for Client during emergency events.
  • Drive innovation, continuous improvement and best
    practices.
Health and Safety
  • Ensure compliance with statutory regulations on
    fire, health and safety standards
  • Ensure all safety procedures, including Emergency
    Procedures are maintained at all times.
  • Ensure that service delivery teams and on-site
    contractors undergo a Health and Safety Induction prior to deployment
Others
  • Overall management of the savings program for
    Client China and ensure savings targets are achieved
  • Liaison and interaction with other Jones Lang
    LaSalle teams (as appropriate) to deliver quality property related advice
    to Client
  • Share best practices / benchmarking information
    with the assigned owner of best practices for Jones Lang LaSalle
Human Resource Management
  • Provide the leadership to the Facility Management
    team for Client, China
  • Overall responsibility for the management of a
    team of over 20 onsite facilities and property management employees
  • In consultation and collaboration with line
    manager, oversee the operation, staffing, performance and development of
    the Facilities Management service delivery staff.
  • Coordinate discussions with each direct report
    regarding goal setting, performance reviews, and career development
    planning and incentive/salary administration in a regular basis and
    further discuss with Client team
Reports & Meetings
  • Consolidating & review all reports for review
    and submission
  • Attend Regular Sourcing, Finance, operations,
    Client, and Vendor meetings.
EMPLOYEE SPECIFICATIONS

Experience, Education
& Qualifications
  • Bachelor Degree in any discipline, preferable in
    administration management, building and facilities management
  • Minimum of 8 years’ experience in the corporate
    real estate, facilities and /or property management industry
Competency Profile
  • Client relationship management skills
  • Understanding of facilities management and an
    ability to translate that understanding into advice
  • Acumen in financial planning and management
  • Good planning and organisational skills to
    prioritise work and meet tight deadlines.
  • Sound computer skills in Microsoft Office, MS
    project & excel
  • Demonstrate initiative leadership, responsiveness
    and creativity.
  • Good written and verbal communication skills
  • Self-confident and motivated
  • Flexibility and adaptability
  • Ability to support others / the team in achieving
    goals
  • Ability to think on your feet and effectively deal
    with stress in a supportive environment is also considered necessary
  • Ability to quickly establish and effectively use
    relationships / contacts with Jones Lang LaSalle colleagues and Client
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工作地点

北京朝阳区国寿金融中心
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关于仲量联行仲量联行（纽约证交所交易代码：JLL）是专注于房地产领域的专业服务和投资管理公司，致力于帮助房地产业主、用户和投资者成就商业愿景。仲量联行是《财富》500强上榜企业，业务遍及全球80个国家，拥有近300个分公司，员工总数超过77,000人。2016年度业务营收达58亿美元，总收入68亿美元，代表客户管理和提供外包服务的物业总面积逾44亿平方英尺（约4.09亿平方米），并协助客户完成了价值1,360亿美元的物业出售、并购和融资交易。截至2017年第一季度末，仲量联行旗下的投资管理业务分支“领盛投资管理（LaSalle Investment Management）”资产总值达580亿美元。更多信息请浏览www.jll.com仲量联行在亚太地区开展业务超过50年。公司目前在亚太地区的16个国家拥有95个分公司，员工总数超过36,800人。在“2016年国际物业奖”评选中，仲量联行荣膺“全球最佳房地产咨询公司”和“亚太区最佳房地产咨询公司”。此外，根据监测全球房地产交易量的独立机构Real Capital Analytics的数据显示，仲量联行连续六年蝉联亚太区房地产投资顾问公司榜首。www.jll.com/asiapacific在大中华区，仲量联行目前拥有超过2,200名专业人员及14,000名驻场员工，所提供的专业房地产服务遍及全国80多个城市。在“2016年国际物业奖”评选中，仲量联行再度荣膺“中国最佳房地产咨询公司”，连续六年获此殊荣。www.joneslanglasalle.com.cn
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