售后工程师

Job
Description
岗位描述

·
Testing, troubleshooting, analyzing, and
repairing Varian products.
·
Maintaining tools and test equipment properly and
ensuring they are calibrated.
·
Administrative responsibilities such as
maintaining customer service logs and internal service records in a timely
manner.
·
Maintaining daily communication with customers
and colleagues to ensure resolution and proper follow-up, leading to customer
satisfaction.
·
Occasional customer visits to build and maintain
customer relationships
·
May include training of customers on Cryo
product.
·
May take on additional responsibilities within
local area as needed.

Qualifications/Requirements:
·
Bachelor’s degree, Electrical Engineering,
Electrical Engineering Technology, equivalent education or Associates Degree
with 5 years’ experience servicing electronic equipment.
·
Experience diagnosing and repairing mechanical,
electromechanical, and/or electronic equipment.
·
Experience troubleshooting and responding to
customer concerns.
·
Fluency (spoken and written) in English, possess
intermediate math skills, fluent in computer skills.
·
Experience working with SAP systems.
·
Excellent analytical and communication skills
with the ability to communicate complex technical issues in an easy to
understand manner
·
Mechanical, electrical engineering knowledge
·
Good English oral and written communication
skills.
·
Knowledge of Varian products and services
·
Good communication and interpersonal skills
·
Ability to work in a team environment
·
Knowledge/experience with hand and power tools
·
Problem solving and troubleshooting ability
·
Ability to read and understand mechanical and
assembly drawings
·
Knowledge/experience with basic schematics