你是谁
a. KNOWLEDGE
•Knowledge of retail and/or logistics processes, tools and working methods.
• Understanding of IKEA quality processes, rules, and guidelines.
• Knowledge and skills of safe and efficient forklifts' driving working methods according to IKEA rules and local legislation
• Knowledge of functions/departments within the IKEA unit and how they contribute to the overall fulfilment processes and customer experience
• Basic understanding of KPIs used for success measures in own function
• Understanding of the IKEA Code of Conduct, as well as regulations and legislation relating to health, safety, and security
• Understanding of the IKEA Brand Identity and the IKEA Culture & Values
b. MOTIVATION
• Inspired by IKEA vision, culture and values
• Energized by continuous learning, with a renew & improve mindset.
• Enjoy providing service and support to managers, co-workers, and the organization in order to improve the business with focus on customer satisfaction.
• Enjoy taking personal initiative and exceeding goals.
• Enjoy working with logistics in a fast paced and constantly changing omnichannel environment.
c. CAPABILITIES
• Ability to prioritise and organise individual work duties to make the most efficient use of time available.
• Flexible approach with a readiness to change
• Ability to work well both in a team and individually
• Good personal discipline and attention to detail
• Good communication and interpersonal skills
你与我们相处的一天
• Perform effectively the core and support processes in the assigned area of responsibility, using the available systems and tools that support efficient operations and data integrity.
• Contribute to the highest goods availability through accurate and on-time execution of the assigned fulfilment unit operations area of responsibility.
• Commit to all IKEA health, safety and security rules and requirements within the area of responsibility and actively help colleagues to prevent any incidents involving co-workers, customers, equipment, building and IKEA products.
• Contribute to optimized daily fulfilment unit operations within the assigned area of responsibility by working in a lean, simple, and cost-conscious way, applying and sharing good examples.
关于这个职能
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to end approach to develop our business and deliver results across functions together with our partners.
We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.