Associate Director-Wholesale Servicing

岗位职责:
Principal responsibilities
1.The roleholder is responsible for overseeing the end-to-end wholesale servicing process delivered by the team based in Guangzhou, ensuring a seamless and efficient experience for our wholesale banking clients. This role involves managing a large team, driving process improvements, and maintaining a strong risk management framework.
2.Collaborate with cross-functional teams to ensure seamless experiences for clients, across GPS, Wholesale Operations, MSS Operations and others.
3.Collaborate closely with the Central Wholesale Servicing Team to measure, manage and improve the service proposition across supported business sectors. Ensure a strong focus on continuous improvement is followed to realise efficiencies and enhance the service proposition.
4.Contribute and lead on global programmes looking to drive consistency, standardisation and best-practices across the globe in order to deliver an exception and consistent servicing offering to our customers.
5.Spearhead delivery of Microsoft Dynamics, Co-Pilot and other AI-based solutions in order to support delivery of global Future-State Architecture.
6.Close partnership with the Business in order to shape and agree the service proposition which could include: MI management, agreement on SLA’s and interaction with client base. Responsible for ensuring team members understand the role and the requirements of the business, work to a set of consistent processes and deliver consistently according to the service agreements made with the business areas.

任职要求:
1.Manage stakeholder relationships, ensuring excellent communication and collaboration.
2.Understand clients' business needs, objectives, and expectations to provide tailored solutions and services.
3.Proactively identify and address potential issues, ensuring client satisfaction and retention.
4.Manage stakeholder relationships, ensuring excellent communication and collaboration.
5.Develop and implement strategies to improve the efficiency and effectiveness of the Relationship Service Management function, leveraging data-driven insights and process improvement methodologies.
6.Assist in the development and implementation of process improvements to enhance efficiency and reduce operational risks.
7.Help to break down complex concepts and processes for the team, ensuring clear understanding and alignment with transformation initiatives.
8.Maintain a strong focus on risk management, ensuring all activities are conducted within the established risk framework.
福利待遇
- 具竞争力的薪酬：基本工资+绩效奖金+轮班补贴+早晚班交通津贴；
- 健全福利保障：五险一金+补充性商业医疗保险+免费年度体检；
- 畅享10+天假期：除享有国家法定节假日外，还拥有至少10天带薪年假、12天带薪病假、1天生日假、婚假、产检假、产假以及陪产假、哺乳假等，助您达到工作生活的平衡；
- 弹性福利制度：年假可买卖，商业医疗保险套餐可升级，您还可申请旅游补贴、个人进修补助、运动健身补贴等，满足个性化福利需求；
- 人性化工作环境：使用公司的员工餐厅、咖啡室、休息室、娱乐室等，进行劳逸结合；
- 多元化员工活动：运动会、团建、年会等精彩活动给您平台，任您施展才华。
培训与发展
- 广阔的职业发展平台：遍及全球的集团网络，提供扩展人脉及跨文化交流的机会，您还可申请不同国家及地区的长短期职位，不断挑战自我；
- 系统性人才培育及发展：配备职业导师，为您提供清晰的职业规划指导，充分挖掘横向及纵向的发展潜力；
- 完善的专业培训体系：入职即可享带薪培训，多元化的培训机会，还有资源及教育援助，帮您逐步实现职业目标。