Customs Brokerage Operations Manager

Job Summary
This position develops operational goals and plans, monitors and communicates operations performance, manages operations to meet customer deadlines, and maintains relationships with clients. He/She manages departmental financial performance, organizes and prioritizes workloads, and develops and maintains standard operation procedures (SOPs). This position manages compliance and liability reports to reduce cargo delays and costs associated with non-compliance of Customs Border Protection regulations. He/She resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork.
This position resolves customs problems in a timely manner to meet customers' expectations and avoid penalties.
Responsibilities

• Oversee daily import/export operations, coordinate with freight forwarders, brokers, and carriers to ensure timely clearance
• Reviews financial reports to identify exceptions and opportunities for enhancements.
• Conducts customer meetings and business reviews to assist clients in maintaining a leading business edge.
• Coaches others and provides on-going feedback and support to improve performance.
• Monitors customs memorandums and notices to stay aware of regulation changes and industry news

Qualifications

• Bachelor's degree and above
• Experience supervising others (5 years and above)
• Experience and knowledge of customs brokerage, international trade or cross-border logistic (5 years and above)
• Experience with labor relations - Preferred
• Experience of engagement with external authorities and business partners - Preferred
• Licensed customs broker and/or classifier - Preferred