cqe客户质量工程师

Job
Responsibilities:
1. Serve as the primary point of contact for customer quality communication, promptly responding to and resolving customer complaints to ensure customer satisfaction.
2. Lead the analysis of product quality issues, utilizing quality tools to identify
root causes, develop corrective/improvement actions, and track implementation effectiveness (e.g., 8D, 5Why).
3. Drive continuous improvement projects to reduce costs, increase efficiency, and enhance product yield.
4. Collaborate with cross-functional teams (R&D, Manufacturing, Supply Chain) to ensure product quality meets customer requirements and standards.
Qualifications:
1. Education & Major:
· Bachelor’s degree or above (full-time), preferably in Mechanical Engineering, Electronics,Materials Science, Chemistry, or a related STEM field.
·
Proficient in reading mechanical drawings, circuit diagrams, and skilled in CAD and standard office software.

2. Language Skills:
· CET-6 or equivalent.
· Excellent English reading and writing skills.
· Ability to independently handle English customer complaint emails, write reports (e.g.,8D), and participate in English meetings.
3. Work Experience & Professional Skills:
· Minimum of 3 years of experience in quality management within the electronics,machinery, or manufacturing industry (exceptional candidates may have slightly less experience).
· Familiar with quality management systems such as ISO9001/IATF16949.
· Proficient in quality tools: QC Seven Tools, 8D, 5Why, FMEA, MSA, SPC, etc., with practical application experience.
· Improvement Project Experience: Experience in leading or participating in process quality improvement projects, with tangible results in cost reduction, efficiency improvement, or yield enhancement.
4. Preferred Qualifications:
· Six Sigma: Green Belt or Black Belt certification, or practical project experience.
· SGA (Small Group Activity): Experience leading or participating in SGA/QC circle activities with proven improvement results or awards.
· Data Analysis: Proficiency in statistical analysis software (Minitab, JMP) or Python for data analysis.
· Multinational Experience: Background in foreign enterprises, familiar with foreign customer audit and complaint handling processes.
5. Core Competencies:
· Excellent communication, coordination, and cross-departmental collaboration skills with clear logical thinking.
· Strong customer service orientation, resilience under pressure, and teamwork spirit.
· Willingness to travel and work overtime periodically.