Customer Service （part-time）

Main Responsibility:
• Full responsible for managing the customer request from the sketch to receiving customer’s payment.
• Must well know the whole sales cycle and handle skillfully.
• Follow up carefully the sales Cycle (Incl. sales offer, order receiving handle, customer order confirmation handle, order goods arrival tracking handle, order goods delivery handle, delivered goods invoice handle, monthly customer payment apply handle, Tracking and receive payment)
• Responding promptly to customer inquiries. To provide weekly and monthly report to line manager on time.
• Cooperate with Quality to handle customer complains based on 8D requirements.
• Full responsible for price update in system and keep the price is valid and accurate.
• Filing and any other duties as delegated by line manager from time to time.
• Other task assigned by department head.
• Continuously monitoring and improving supplier performance, in terms of Cost, Quality, OTD.
• Always maintain the highest ethical standards and report any irregularities to general management.
• Any other task assigned by line manager.