海运客服操作-OP

Key Duties:
1. Handle various inquiries (tracking, schedule, port restriction…) from customers and counter agents.
2. Update Transshipment Port List, Special Port Routing List and Transit Time Table to related parties
3. Handle/co-ordinate various special requests (i.e. changing of destination, special routing etc) with related parties
4. Help to track & trace idling equipment cases
5. Prepare various periodical or ad-hoc statistics report as required
6. Handle customer queries/complaints and ensure customer orders/requirements are clearly transferred to all concerned parties
7. Keep record of standard tariff/surcharge special rating request (not filed in TMS) from principal and oversea parties and copy to related parties
8. Send freight inquiries to corresponding parties in regards of the anonymous shipment
9. Keep close contact and follow up shipments from customers / counter agents on daily basis, especially GCA/BCO
10. Follow up freight M/C and checking
11. Make SSE Tariff & Contract filing
12. Check and confirm with relevant parties for extra costs incurred during loading at POL and prepare reports to Accounting
13. Check & trace with relevant parties for extra costs incurred during transportation and send m/c instruction for confirmed payments
14. Work with GVA DOC and Greece SSC to remind NVOCC to complete or revise AMS filing
15. Apply with AMS center for new SCAC code based on NVOCC’s requirement
16. Check with oversea agent for freight collect/elsewhere payment approval
17. Apply and file Sea Waybill agreements
18. Assist DOC/Claim department for UAC/legal case handling
19. Assist VOP to prepare special equipment / OOG / BBK cargoes pre-loading report or manifest upon request
20. Assist to guide / push customers’ VGM submission and set deadline in system
21. Explain or consolidate to GVA to clear KO BLs in daily/monthly/yearly pending KO report
22. WDC DR plan following up
23. Maintain customers contact details for notice delivery
24. Carry out all relevant duties as outlined in the Company procedures and policies
25. Perform any other job duties assigned by immediate supervisor and management
Job Requirements:
1.Bachelor’s degree or above, one to two years of relevant work experience.
2.CET-6 and above, fluent in spoken and writing with English.
3.Proficient in office software, good communication skill.
4.Responsible, careful and conscientious, strong learning ability, and team spirit.
工作职责：
1.处理来自客户和柜台代理的各种查询（跟踪、船期、港口限制等）。
2.向相关方更新转运港清单、特殊港口路线清单和中转时间表 。
3.处理/协调与相关方的各种特殊要求（即更改目的地、特殊路线等）。
4.帮助跟踪和追踪闲置设备案例。
5.根据需要准备各种定期或临时统计报告。
6.处理客户查询/投诉，并确保将客户订单/要求明确传达给所有相关方 。
7.保留委托方和海外方的标准关税/附加费特殊费率请求（未在 TMS 中提交）的记录，并抄送给关联方 。
8.向相关方发送有关匿名货物的运费查询 。
9.保持密切联系并每天跟进客户/柜台代理的货物，尤其是 GCA/BCO 10. 跟进货运 M/C 和检查。
10.进行上交所关税和合同申报 。
11.与相关方核对并确认在 POL 装货期间产生的额外费用，并准备会计报告。
12.与相关方核对运输过程中产生的额外费用进行追踪，并发送确认付款的指示 。
13.与 GVA DOC 和希腊 SSC 合作，提醒 NVOCC 完成或修改 AMS 申报 。
14.根据 NVOCC 的要求向 AMS 中心申请新的 SCAC 代码 。
15.与海外代理核实运费到付/其他地方付款批准 。
16.申请和提交海运单协议。
17.协助 DOC/索赔部门处理 UAC/法律案件。
18.协助 VOP 准备特殊设备 / OOG / BBK 货物预装报告或舱单 。
19.协助指导/推送客户的 VGM 提交并在系统中设置截止日期。
20.向 GVA 解释或整合以清除每日/每月/每年待处理 KO 报告中的 KO BL 。
21.WDC DR 计划跟进。
22.维护客户联系方式以接收通知。
23.履行公司程序和政策中规定的所有相关职责 。
24.履行直属主管和管理层分配的任何其他工作。
任职要求：
1.本科及以上学历，一至两年相关工作经验。
2.英语六级及以上，英语口语和写作流利。
3.熟练使用办公软件，良好的沟通能力。
4.有责任心、细心认真，有较强的学习能力，有团队合作精神。