Customer Support

Manage contracts, cross check per internal policy.
• Manage the order to cash process for Standard Orders, from the order acceptance to invoicing (Order fulfillment, Ordering Equipment, Parts & Technical expertise, Monitoring cost, Warehousing, Order Shipping and Customer Invoicing).
• Responsible for following up commercial information, with related functions.
• Coordinate with cross functions, such as Factory, Finance, Controller to make the order process smoothly and accurately.
• Customer support during the process: order status, delivery date. Communicate with customers for delivery schedule, payment collection, documents prepared, etc. proactively.
• Backlog and WIP maintenance. Ensure the inventory under Business Division target. Reduce cost of goods transportation
• Other tasks from line manager