国际货代操作

· Follow local SOPs with shippers/consignees for the business

执行与发货方/收货方本地标准化操作流程(SOP)

· Provide quotations of charges to shippers/consignees for the business where necessary. Handle customer inquiry via phone, e-mail and face to face meeting

针对业务，向发货方/收货方提供费用报价单， 通过电话、邮件及面谈等多渠道处理客户咨询

· Check and verify documents (perform due diligence) to ensure full compliance with DSV internal standards and customer requirements (SOP)

核查单证文件（履行尽职调查），确保完全符合DSV内部标准及客户SOP要求

· Carry out approved proposed improvement / changes on procedures and systems made by supervisors, Execute the shipment booking by following the SOP and quotation

执行经主管批准的流程及系统改进方案，严格遵循SOP及报价单要求执行货运订舱操作

· Inform supervisors of any irregularities or problems that require assistance and to feedback on subcontractors’ standards and services

就需协助的异常情况或问题及时上报主管，并反馈分包商服务标准执行情况

· Handles customers’ inquiries, complaints, claims follow up, verify credit terms and credit status, and coordinate with departments concerned on related issues, Feedback pre-claim details and status to customers

处理客户问询、投诉、索赔跟进，核实信用条款及资信状况，协调相关部门解决关联问题，向客户预先通报索赔详情及处理进度


任职要求：

1、College degree or above, major in related is preferable. 大专以上学历，物流相关专业优先。

2、 2 years above working experience in our industry, the background of global forwarder experience is preferable. 两年以上相关工作经验，有国际货代背景优先。

3、Knowledge in freight forwarding and logistics. Knowledge of business processes具备货运代理和物流方面的知识，了解业务流程

4、Know how in air / ocean / logistics / SCM了解空运/海运/物流/供应链管理

5、 Skillful of PC & Internet, Good command of Mandarin and English

熟练使用电脑和互联网，普通话，英语流利

6、Software Skills: PPT, Excel, Word