Service Advisor(服务顾问)

Company :
Shantou Bow Yue Dehong Motors Service Co.,Ltd
1、以服务客户为根本，对工作尽职尽责；
2、熟练掌握汽车知识，评估维修要求，及时准确地对维修车辆进行报价，估算维修费用或征求有关上级建议和意见，并得到客户确认后，开具维修工单，并耐心向客户说明收费项目及依据；
3、认真接待客户车辆，清楚仔细检查车辆外观、内室并认真登记，同时提醒客户将车内的重要物品保管好；
4、掌握车间的维修进度，确保完成客户交修项目，按时将状况完好的车辆交付客户，对未能及时交付的车辆应提前与客户沟通，讲清楚原因。严格执行交接车规范；
5、根据维修需要，在征求客户同意的前提下调整维修项目；
6、协助用户做好车辆的结算工作，热情服务，提高客户的满意度；
7、不断学习新的知识，新政策，努力提高自身业务水平，按时参加部门内及外部的培训，完成厂家资质认证；
8、按公司要求参加完成相关培训任务；完成上级领导或公司安排的其他工作。
About us :
Sime Darby Berhad is a global trading and logistics player. We partner with some of the world’s best brands to deliver quality products and services to our customers. Our core businesses operate in and serve the industrial, motors and logistics sectors as well as the healthcare, insurance, and retail segments. With a workforce of more than 24,000 employees, we are headquartered in Oasis Ara Damansara, Selangor, Malaysia with operations in 17 countries and territories across the Asia Pacific region. Sime Darby Berhad is listed on the main market of Bursa Malaysia Securities Berhad.
Sime Darby is setting the pace of change in sustainable futures. For you, this means challenges and opportunities to grow with us. We are committed to nurturing and growing our talents as their dedication and contributions are instrumental in driving our businesses.