跨境电商物流客服专员

Job Responsibilities:
1. To handle the end to end process of cross-border logistics consultation (first leg transportation, customs clearance, and last mile delivery), be familiar with European cross-border small package customs clearance and operating standards is required
2. Assist in handling customer shipping plans
3. Verification of cargo data
4. Input cargo data in system
5. Create a customer tracking record form
6. Follow up handling of exceptional issues (such as changing labels/addresses), coordinate with customers on regular basis
7. Check and issue customer invoices and answer related questions
8. Verify overseas agent billing statement and apply for payment process
Job requirements:
1. College degree or above, English CET-4+(other European international languages such as Ukrainian and Polish will be plus), familiar with logistics incoterms and cross-border e-commerce rules, major in shipping and freight forwarding Foreign, trading, English will be an advantage
2. At least 1 years of work experience with experience in cross-border logistics operations in Europe is preferred
3. Good service manner and resilient under pressure; working carefully and strong communication skills
4. Possess good professional ethics, enthusiastic service, coordination ability
5. Strong sense of work responsibility, organized work, able to complete various work indicators on timely manner; able to resist external pressure
6. Basic financial knowledge is preferred
岗位职责：
1. 处理跨境物流全流程咨询（头程运输、清关、尾程派送），需熟悉欧洲跨境小包清关及操作规范
2. 协助业务处理客户出货计划
3. 货物数据核对
4. 货物数据录系统
5. 制作客户跟踪记录表
6. 后续特殊问题处理（比如换标/换地址），起到与客户衔接的作用
7. 出客户账单，相关疑问进行解答
8. 核对海外代理账单，并向领导申请付款
任职要求：
1.大专及以上学历，英语CET-4+（其他欧洲国际语言乌克兰语，波兰语等加分），熟悉物流术语与跨境电商规则，航运及货代.外贸.英语.物流管理等专业毕业者优先
2.1年左右工作经验，有过欧洲跨境物流操作工作经验者优先
3.良好的服务意识，抗压能力强；工作仔细-细心，较强的沟通交流能力
4.具有良好的职业操守，服务热诚高，协调能力
5.工作责任心强，做事有条理，能按时完成各项工作指标, 能抵抗外界压力
6.具备基本财务知识优先