400-885-9898
雇员点评标签
职位描述
ACCOUNTING
JOB PROFILE SUMMARY
Customer relationship maintenance, business strategy execution. Develop business opportunities with customer cross different LOBs and co-work with GSC and in-region team as to generate the working model and support the business could be landed and grow sustainable globally.
ROLES & RESPONSIBILITIES
CORE RESPONSIBILITIES
Client Relationship Management
Customer relationship maintenance, business strategy execution. Develop business opportunities with customer cross different LOBs and co-work with GSC and in-region team as to generate the working model and support the business could be landed and grow sustainable globally.
ROLES & RESPONSIBILITIES
CORE RESPONSIBILITIES
Client Relationship Management
- Serve as the primary point of contact for global key accounts (GKAs), nurturing long-term partnerships and ensuring client satisfaction.
- Regularly engage with clients to understand the business needs, the process and automation trends, and operational challenges.
- Handle escalations (e.g., logistics delays, compliance issues) and resolve disputes to maintain trust.
- Deliver assigned volume and margin targets by implementing tailored commercial strategies.
- Identify cross-selling/upselling opportunities (e.g., new service offerings, localized solutions) .
- Monitor market trends and competitor activities to adjust account strategies.
- Develop and execute joint business plans with GSC & in-region operational team, aligning global and local objectives.
- Collaborate with internal teams (GSC, R&D, in-regional team) to meet client-specific requirements.
- Lead pricing negotiations and contract development for high-value deals.
- Prepare forecasts, performance reports (monthly/quarterly), and profitability analyses.
- Use sales tools (e.g., SAP, Salesforce) to track account health and sales pipelines.
- Demonstrates ABB’s core values and group safety and integrity standards and acts accordingly.
- Implements and ensures compliance with the ABB code of conduct, global and local standards, tools, policies, and processes in their assigned area.
- Ensures adherence to all relevant internal and statutory regulations and policies.
- Ensures integrity and compliance with ABB values and ethics in all activities.
- Demonstrates an understanding of Health, Safety, and Environment (HSE) terms, concept application, reporting, and risks.
- Bachelor’s degree with a minimum of 5 years of experience in consumer electronics, preferably with engineering background and non-Chinese citizen.
- Willingness to global travel (50-70%)
- Understanding of engineering requirement and going through the NPI build for C1 case, being adaptable for market dynamics and keep agile and adaptive attitude.
- Fluency in English (mandatory); additional language (e.g., Mandarin) is a plus.
- Strong customer relationship skills; Exceptional analytical skills, cross-cultural collaboration capability; problem-solving and leadership abilities.
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工作地点
浦东新区上海ABB工程有限公司
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ABB
ABB（ABBN: SIX Swiss Ex）是全球技术领导企业，为数字化行业提供全面的产品、服务与解决方案。基于超过130年的创新历史，ABB成为以客户为中心的数字化行业领军者，拥有全球领先的四大业务——电气、工业自动化、运动控制、机器人及离散自动化，以及通用的ABB Ability™数字化平台。ABB集团业务遍布全球100多个国家和地区，雇员达14.7万。ABB在中国拥有研发、制造、销售和工程服务等全方位的业务活动，40家本地企业，1.8万名员工遍布于142个城市，线上和线下渠道覆盖全国300多个城市。ABB is a pioneering technology leader with a comprehensive offering for digital industries. With a history of innovation spanning more than 130 years, ABB is today a leader in digital industries with four customer-focused, globally leading businesses: Electrification, Industrial Automation, Motion, and Robotics& Discrete Automation, supported by its common ABB Ability™ digital platform. ABB operates in more than 100 countries with about 147,000 employees. ABB has a full range of business activities in China, including R&D, manufacturing, sales and services, with 18,000 employees located in 142 cities, 40 local companies, and online and offline channels across over 300 cities.
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