Quality Manager

Position Summary：
1） Oversees and implements Quality Control/Quality Assurance programs and activities at a single plant.
2）Works with production, sales and technical areas to resolve product quality problems and application of technical standards with customers. Manages continuous improvement processes, including daily control and statistical analyses. Develops and implements procedures for testing of raw materials, processes and products. Manages and improves local Quality systems including integration and maintenance/auditing of Quality systems required by businesses.
Job Requirements：
1）Ensures ongoing compliance with ISO and Quality System requirements as well as the definition and execution of continuous improvement activities. Manages continuous improvement process within the plant including daily control and statistical methods. Recommends improvements related to lab management and reporting systems in concert with regional and global team; assures that procedural and technical consistency meet global standards of excellence in a cost-effective manner.
2）Works with sales and technical service personnel to identify customer expectations and ensure that these take priority in daily plant activities.
3）Acts as coach and resource for lab personnel to ensure compliance with all legal and statutory requirements. Provide technical skills support and assessment for laboratory testing and oversees shipment releases.
4）Participates as member of the local management team and promotes a customer service culture at the plant.
5）Implements plans to support Global and Regional Quality initiatives, including ISO, Laboratory Information Systems (LIMS), etc. Develops plans for implementation and maintenance of software for Quality documentation management.
6）Monitors and reports efforts to resolve customer complaints. Develops and maintains operation of the Corrective Action Request System. Develops plan to teach and monitor the use of manufacturing statistical tools for problem solving and decision-making in the plant.
7）Plans, prepares and monitors departmental budgets and expenditures. Effectively practice Performance Based Management by coaching and developing employees, direct as well as matrix reports, and assuring effective alignment with the matrix functions. Manages activities of Quality Lab Supervisor, Quality engineers and specialists.
8）Supports local site for improvements regarding QA, QC and laboratory activities in the plant, target with manufacturing and regional quality group specific quality goals/gaps and identify/prioritize statistical methods to resolve problems.
9）Supports efforts to implement and maintain the Responsible Care® Management System in line with the requirements of the RC14001® technical specification, as applicable to the site/region.