客户服务专员（员工福利方向）

Work Location: Shanghai

Position Responsibilities：
1. Act as project delivery member or assistant in medium/small sized benefit related project, e.g. benefit survey, research, benchmarking/review, analysis and design, etc., to manage project timeline, deliverables, project quality, etc. Help to manage client relationship and communication on project basis. Can solve ongoing client and vendor issues independently
2. Conduct data analysis, documentation to support employee benefit type project (e.g. benefit review and design) according to project objective/needs.
3. Provide insights input and reports draft on project delivery. Provide support to other internal projects to support business operation as appropriate.
4. Provide coaching and mentoring for junior members. Work with consultants to research and develop the relevant consulting knowledge and skills. Involve in product improvement and development. Contribute to operational streamlining and optimization.
5. Manage commission collection and accounts receivables (AR).
Position Requirements:
1. Bachelor or Master Degree preferably in, Human resources, Actuarial studies, Applied Psychology, Industrial/Organizational Psychology, Management, Statistics discipline etc.
2. Knowledge with employee benefit and compensation.
3. Strong project management skill.
4. The desire to work in a team environment with a proven ability to be an effective team player
5. Ability to prioritize and handle multiple tasks in a demanding work environment.
6. Good communication skills in both written and spoken Chinese and English.
7. Highly proficient computer skills.