Export Service Engineer

Work LocationIntroduction to the role：
This position is responsible to provide technical service of SRHeavy Stationary and Mobile (crushers, screens, etc.) and develop aftermarket business in export market.
The incumbent will provide customers and distributors technical support, field service, training on operation, maintenance, and service of the product.
Main responsibilities：
• Effectively communicate with internal colleagues and external customers/distributor to response service requests, diagnosing equipment problems and providing timely and effective solutions.
• Performing on-site repairs, maintenance, installations, start-up and training of equipment.
• Respond to customer complaints and escalate complaints process internally to resolve the problem in a timely manner.
• Responsible to aftermarket business, managing with sales tools of aftermarket, negotiate with customer on contracts, to reach KPI on aftermarket sales.
• Documenting service and aftermarket activities, including service reports, warranty reports, parts sales & inventory, and customer communication, to maintain accurate records and ensure traceability.
To succeed：
Essential
• Fluency in English language
• Bachelor’s degree in mechanical engineering, electrical engineering or related field.
• 5+ years of experience in crushing & screening industry as a service manager/engineer, field service technician or similar role in technical support and maintenance
• Excellent problem-solving and diagnostic abilities, with the ability to analyze and resolve technical issues efficiently.
• Customer-focused attitude with strong communication and interpersonal skills.
• Ability to work independently and as part of a team in a fast-paced and dynamic environment.
• Willingness to travel to customer sites as needed and work flexible hours, including evenings and weekends.
Desirable
• Fluency communicating with customers in diverse regions