Field Services engineer英语流利-上海浦东

短期6个月

• Diagnose and troubleshoot technical issues related to hardware, software, and network connectivity.
• Log and track incidents and service requests using our ticketing system.
• Escalate complex issues to the appropriate internal teams or external vendors.
• Follow up with clients to ensure their issues are fully resolved and they are satisfied with the service provided.
• Maintain a high level of customer satisfaction by providing timely and accurate information.
• Collaborate with other team members and departments to improve service delivery and client satisfaction.
• Participate in regular training sessions to stay updated on the latest technologies and support techniques.
• Document processes, procedures, and solutions in the knowledge base.
• Fluent in Mandarin and English, both written and spoken.
• Proven experience in a service desk or technical support role.
• Strong knowledge of computer systems, mobile devices, and other tech products.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and as part of a team.
• Strong communication and interpersonal skills.
• Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.
• Office-based / Hybrid work options available.