用户运营专员

We are seeking a detail-oriented and analytical User Operation Coordinator to support our Operations Team with actionable insights that drive retention, engagement, and customer growth. This role will focus on analyzing customer behavior, tracking success metrics, and translating data into clear recommendations that improve the customer experience and business outcomes.
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Key Responsibilities
- Execute Payment Applications for Customers
- Analyze customer transaction details to identify trends, risks, and growth opportunities
- Build and maintain dashboards and reports for customer health, retention, churn, and expansion
- Partner with Sales to provide data-driven insights and recommendations
- Identify early warning signals for churn and recommend proactive interventions
- Ensure data accuracy and consistency across CRM, product, and customer success tools
- Continuously improve reporting processes and analytics methodologies
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Required Skills & Qualifications
- Bachelor’s degree in Data Analytics, Statistics, Business, Economics, or a related field
- 2+ years of experience
- Written and Spoken English is a MUST with minimum CET6 level
- Proficiency in Excel/Google Sheets
- Strong analytical, problem-solving, and critical-thinking skills
- Ability to translate complex data into clear, actionable insights
- Excellent communication and stakeholder-management skills
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Preferred Qualifications
- Experience working in Software or SaaS SaaS, or subscription-based business models
- Experience analyzing product usage or behavioral data
- Understanding of customer lifecycle, retention, and churn modeling
我们正在寻找一位注重细节且具备出色分析能力的用户运营专员，为运营团队提供可执行的数据洞察，以推动客户留存、参与度提升及业务增长。该职位将重点分析客户行为、跟踪关键成功指标，并将数据转化为清晰的建议，以优化客户体验和业务成果。
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主要职责
- 负责客户付款申请的执行与处理
- 分析客户交易数据，识别趋势、风险及增长机会
- 建立并维护客户健康度、留存率、流失率及增长情况相关的仪表盘和报告
- 与销售团队合作，提供数据驱动的洞察与建议
- 识别客户流失的早期预警信号，并提出主动干预方案
- 确保 CRM、产品系统及客户成功工具中的数据准确性与一致性
- 持续优化报告流程和数据分析方法
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任职要求
- 数据分析、统计学、商业、经济学或相关专业本科及以上学历
- 至少 2 年相关工作经验
- 英语水平需达到 CET-6（大学英语六级）或以上，具备良好的听说读写能力
- 熟练使用 Excel 和/或 Google Sheets
- 具备优秀的分析能力、问题解决能力和批判性思维能力
- 能够将复杂数据转化为清晰、可执行的业务建议
- 具备良好的沟通能力和跨部门协作能力
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优先考虑
- 有软件、SaaS 或订阅制业务模式相关经验
- 有产品使用数据或用户行为数据分析经验
- 熟悉客户生命周期管理、客户留存策略及流失模型分析