携程-正式员工-英语、意大利语客服-上海长宁或南通-14万-20万年薪-做五休二-带薪年假

核心工作内容：处理旅游产品售后问题，酒店/租车/接送服务调整，景点门票退改（如迪士尼改签），一日游订单售后
工作形式：电话沟通， 在线即时回复
Key Responsibilities
1、Assist customers with their inquiries and concerns in (English) via phone, chat, or email;
2、Communicate effectively with customers, showing empathy and patience;
3、Work as a part of a high-performing team, supporting and helping colleagues and your Team Lead as required;
4、Advocate the Trip.com culture both internally and externally;
5、Assist with ad hoc projects assigned by Team Leads / Supervisors.
Requirements
Proficiency in both verbal and written (English);
Have a passion for helping and supporting others. You gain a sense of fulfillment from saving someone’s day;
Able to work in shifts (morning, day, afternoon, and night), as well as during weekends and public holidays;
Good computer skills and knowledge of Microsoft Office (Word, Excel, PowerPoint etc.);
Positive and forward-thinking attitude, with a diligent and result-orientated approach to work.