职位描述
Position Scope:•To respond China JV technical support request from global market timely
•To drive and push JV Current Product Support team to implement Problem Definition Form procedure in Cummins Product Problem Solving process to support all China JV product improvement project to obtain long term solution
•To drive related service function to support product problem solving project for all China JV product
•To make sure necessary technical improvement information be released and service actions be implemented worldwide for all China JV’s products.
Key Responsibilities:•Provide response to technical support request from field service personnel. Coordinate Failed Parts Return from the Field.
•Investigate product quality issues and document results in the service database as a Problem Definition. Includes on-site field investigation to collect factual data to define the problem.
•Actively participate on cross-functional problem solving project teams.
•Provide Service Engineering input during Quality activities (Design Reviews, FMEAs, FTAs, PQC etc.) to assess the Service impact of product improvements.
•Release /revise technical service documentation about Preventive Action and/or Corrective Action.
Working experience
•Must above 2 or 3 years working experience
•General understanding of diesel engine systems and components
•Field service experience is preferred
•Good article writing is preferred
Other requirement
•General understanding of engineering analysis tools, statistical methods, and project management tools
•Team working.
•Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering, Aftermarket, etc.
•To drive and push JV Current Product Support team to implement Problem Definition Form procedure in Cummins Product Problem Solving process to support all China JV product improvement project to obtain long term solution
•To drive related service function to support product problem solving project for all China JV product
•To make sure necessary technical improvement information be released and service actions be implemented worldwide for all China JV’s products.
Key Responsibilities:•Provide response to technical support request from field service personnel. Coordinate Failed Parts Return from the Field.
•Investigate product quality issues and document results in the service database as a Problem Definition. Includes on-site field investigation to collect factual data to define the problem.
•Actively participate on cross-functional problem solving project teams.
•Provide Service Engineering input during Quality activities (Design Reviews, FMEAs, FTAs, PQC etc.) to assess the Service impact of product improvements.
•Release /revise technical service documentation about Preventive Action and/or Corrective Action.
Working experience
•Must above 2 or 3 years working experience
•General understanding of diesel engine systems and components
•Field service experience is preferred
•Good article writing is preferred
Other requirement
•General understanding of engineering analysis tools, statistical methods, and project management tools
•Team working.
•Flexibility to work and communicate effectively with a wide range of people (Product Engineering, Field Service Personnel, End Customers, Warranty, Applications Engineering, Aftermarket, etc.
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