更新于 3月30日

物业客服助理

7000-8000元
  • 上海虹口区
  • 1-3年
  • 大专
  • 全职
  • 招4人

职位描述

写字楼商场综合体物业客服
(1)日常接待: 负责综合体客服前台或服务中心的日常接待工作,以专业、热情的态度接待商户、业主、租户及访客的来访、来电咨询。
(2)业务办理: 协助办理办公楼、商户入驻/退租手续、收楼手续、停车月卡办理、装修备案、物品放行等综合事务。
(3)投诉处理: 受理客户报修、投诉及建议。对于简单投诉,即时处理并闭环;对于复杂或群体性投诉(如噪音干扰、公区卫生、停车难等),做好记录与安抚,按流程上报并跟进处理进度,确保在规定时限内回访。
(4)关系维护: 建立并维护良好的客户关系,定期对重点商户、大客户(如写字楼大租户、公寓业主代表)进行走访,收集服务需求与经营痛点。
(5)档案建立: 负责建立并更新客户档案(一户一档),包括商户合同信息、业主信息、关键联系人信息等,确保信息的准确性与保密性。
(6)数据统计: 统计每日/每周的接待量、投诉报修完成率、客户满意度等数据,输出周报/月报,为服务改进提供数据支持。

工作地点

上海市虹口区公平路209号

认证资质

营业执照信息

职位发布者

杨蓉/人事经理

刚刚活跃
立即沟通
公司Logo第一太平戴维斯物业顾问(上海)有限公司 Savills Property Services (Shanghai) Company Limited
Savills is the trading name for the property services division of Savills Plc, a UK company listed on the London stock exchange. Founded in 1855, we are one of the world's leading property consultants offering expert advice on commercial, retail, residential and leisure properties. In china's dynamic and rapidly changing real estate market, innovation and creativity are the key ingredients for success. Since entering the China marketing in the late 1980s, Savills has established itself as a leading name by providing its clients with innovative solutions to their real estate needs. Through our offices in the key cities of Shanghai, Beijing, Shenzhen and Guangzhou, we provide commercial, retail, residential sales and leasing, valuation, property management, investment, market research and development consultancy services. In China, Savills recognises that the quality, commitment and motivation of its staff are key elements in our success. Savills aims to provide through its staff an innovative, professional service of the highest standard and we are committed to being an enterprising, quality-driven company with high ethical values, delivering a wide range of comprehensive international property services. Career opportunities exist for experienced and talented people who possess the highest ethical and professional standards.
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