更新于 今天
职位描述
英语HELPDESK人力资源系统
Responsibilities:
The HR System Service Helpdesk plays a pivotal role in resolution provided/request resolved in providing HR
System Support to Client. In this role, you would take ownership of the initial steps of the request handling,
Including 1st level troubleshooting and coordination with Technical Team.
· You would arrange Bridging between client end user/stakeholders and Technical Team
· Respond to incoming telephone calls for customer requests.
· Troubleshoot, document, escalate, and manage trouble resolution.
· Proactively notify customers and internal personnel on status of critical tickets.
· Provide and manage all customer maintenance communication.
· Shift start from 7am to 4 pm.
Qualifications & Experience:
· Proficient English speaking and business writing is mandatory; Mandarin support is also required.
· Excellent customer service and strong telephone communication skills.
· Strong process orientation and analytical and deductive reasoning skills.
· Working knowledge of HR System is a plus
The HR System Service Helpdesk plays a pivotal role in resolution provided/request resolved in providing HR
System Support to Client. In this role, you would take ownership of the initial steps of the request handling,
Including 1st level troubleshooting and coordination with Technical Team.
· You would arrange Bridging between client end user/stakeholders and Technical Team
· Respond to incoming telephone calls for customer requests.
· Troubleshoot, document, escalate, and manage trouble resolution.
· Proactively notify customers and internal personnel on status of critical tickets.
· Provide and manage all customer maintenance communication.
· Shift start from 7am to 4 pm.
Qualifications & Experience:
· Proficient English speaking and business writing is mandatory; Mandarin support is also required.
· Excellent customer service and strong telephone communication skills.
· Strong process orientation and analytical and deductive reasoning skills.
· Working knowledge of HR System is a plus
工作地点
大连甘井子区埃森哲信息技术有限公司
公司信息
公司介绍
埃森哲注册于爱尔兰，是一家全球领先的专业服务公司，致力于帮助世界领先的企业、政府和其他组织构建数字核心、优化运营、加速营收增长、提升社会服务，快速且广泛地创造切实的价值。作为一家以人才和创新驱动的企业，我们拥有约79.1万名员工，为120多个国家的客户提供服务。技术是当今变革的核心，我们依托云、数据和人工智能方面的领先技术优势，凭借翘楚的行业经验、专业技能以及全球交付能力，并通过强大的生态系统关系推动全球技术变革。 埃森哲战略&咨询、技术服务、智能运营、工业X和Song事业部拥有广泛的服务能力、解决方案和知识资产，我们基于共享成功的文化和创造360°价值的承诺，帮助客户重塑转型并建立长久互信的关系。我们为客户、员工、股东、合作伙伴以及社会创造360°价值，并以此为衡量自身的标准。埃森哲在中国市场开展业务近40年，运营和办公地点分布在北京、上海、大连、成都、广州、深圳、杭州、香港和台北等城市。了解更多，敬请访问埃森哲中文主页accenture.cn。
工商信息
企业名称 埃森哲(中国)有限公司
企业类型 有限责任公司（外国法人独资）
法人代表 朱虹
经营状态 存续
成立时间 1998-03-04
注册资本 5900万美元
认证资质
营业执照信息
