互联网保险运营

职位描述： 职位名称: 保险运营 (双语) Location: 【Beijing/Shanghai/Hangzhou】 Team: Global Payment Insurance Role Summary 角色概述 We are seeking a mission-driven and analytically-minded operation. Your primary focus will be on improving the core metrics that build trust and drive growth. You will dive deep into our operational data to identify levers for improvement, coordinate with cross-functional teams to implement changes, and measure the impact of those changes on our customers' confidence. This is a role for a future strategist and operator. 我们正在寻找一位使命驱动、具有分析思维的运营。您的主要职责是改进构建信任和推动增长的核心指标。您将深入分析我们的运营数据，找到改进的杠杆，与跨职能团队协调实施变更，并衡量这些变更对客户信心的影响。这是一个面向未来战略家和运营官的职位。 Key Responsibilities 主要职责 1. Core Metrics Analysis & Improvement 核心指标分析与改进 - Analyze key performance indicators (KPIs) such as Adoption rate, Penetration rate, Claim Rate, Claim Resolution Time, Customer Trust Score, "Buy" Click Conversion Lift, and Seller Retention. - 分析关键绩效指标，例如：采用率索赔率、渗透率、索赔解决时间、客户信任评分、“购买”
职位要求： Qualifications We're Looking For 职位要求 Required 必备要求 - Fluent in English and Chinese (Mandarin) is mandatory. - 必须流利使用英语和中文（普通话）。 - Strong analytical and problem-solving skills; proficient in Excel and basic data analysis. - 强大的分析和解决问题的能力；熟练使用Excel和基础数据分析。 - Excellent communication and interpersonal skills, with a talent for coordinating between different teams. - 出色的沟通和人际交往能力，具有在不同团队间协调的才能。 - Intellectually curious, proactive, and passionate about using data to build customer trust. - 充满求知欲，积极主动，热衷于利用数据构建客户信任。 Preferred 优先考虑 - Over 5 years of insurance work experience - 5年以上保险工作经验 - Experience with SQL or a willingness to learn quickly. - 有SQL经验或愿意快速学习。 - Interest in e-commerce, fintech, InsurTech, or trust and safety platforms. - 对电子商务、金融科技、保险科技或信任与安全平台感兴趣。 - Basic understanding of A/B testing and statistical concepts. - 对A/B测试和统计概念有基本了解。按钮转化提升率、卖家留存率。 - Identify the root causes