更新于 今天

IT技术客服(要上夜班)

4000-6000元·14薪
  • 武汉洪山区
  • 无经验
  • 大专
  • 全职
  • 招1人

雇员点评标签

  • 同事很nice
  • 工作环境好
  • 人际关系好
  • 团队执行强
  • 管理人性化
  • 氛围活跃

职位描述

软件运维咨询服务
 在严格遵守许可、版权和商标法规的同时,保护机密和敏感信息及材料
 具备1年以上应用支持或IT支持经验
 熟练使用Windows系统和Microsoft Office产品,如Outlook、Teams。
 普通话流利,口头表达能力极佳。
 根据需要,能够灵活地按照24/7轮班工作。
 及时准确且专业地回复联系人
 在工单系统中记录/验证所有联系信息,并对所有记录的联系信息进行端到端管理,定期向客户提供工单状态的更新
 利用相关工具和系统高比例解决的客户问题
 在规定的时间框架内,根据优先级矩阵和具体情况,酌情完成后续行动并启动升级程序
 遵守政策与程序,努力实现个人和团队目标
 具备熟练的技术技能和丰富的技术支持实践经验
 具备同时处理多项任务并确定优先级的能力,同时能够管理承诺事项/交付成果
 在有限监督下,能够诊断问题并采取纠正措施
 在有限监督下,能够根据服务级别协议(SLA)评估进度,并在必要时进行干预
 能够与个人合作,共同审查措施,并辅导其达到服务级别协议(SLA)的要求
 必须具备出色的沟通技巧/充沛的精力和自信

工作地点

光谷软件园武汉洪山区光谷软件园A区2栋武汉市洪山区关山大道光谷软件园A3栋

职位发布者

周丹/招聘

刚刚活跃
立即沟通
公司Logo北京伯凯科技有限公司
DXC Technology: New. But not born yesterdayDXC Technology(DXC: NYSE) is the world's leading independent, end-to-end IT services company, serving nearly 6,000 private and public sector clients from a diverse array of industries across 70 countries. The company's technology independence, global talent and extensive partner network help clients harness the power of innovation to thrive on change and guide their digital transformation journeys.The company was formed on April 1, 2017, by the merger of CSC and the Enterprise Services business of Hewlett Packard Enterprise. DXC Technology has successfully guided the world’s largest enterprises and government agencies through successful change cycles. With some 134,000 employees worldwide, the company’s deep experience gives it a clear and confident vision to help clients navigate the future. DXC Technology is a Fortune 500 company and represented in the S&P 500 Index. The company works to create greater value for clients, partners and shareholders, and to present growth opportunities for its people. DXC Technology is ranked among the world’s best corporate citizens.DXC Technology’s extensive partner network helps us drive collaboration and leverage technology independence. The company has established more than 250 industry-leading global Partner Network relationships, including 15 strategic partners: Amazon Web Services, AT&T, Dell EMC, HCL, Hitachi Vantara, HP, HPE, IBM, Lenovo, Micro Focus, Microsoft, Oracle, PwC, SAP and ServiceNow.
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