岗位职责:
1. customer complaint information collection/ returned parts receiving/ registration and deploy the information/ first investigation for complaint/ containment action in customer related area(sorting and rework)/ improvement report to customer/ statistical analysis of Q-data relating complaint.
客户投诉信息收集/退回零件接收/登记和部署客户相关领域投诉/遏制措施的信息/首次调查(分类和返工)/向客户提交改进报告/Q数据相关投诉的统计分析
2. coordination for optimum solution with customer/ regular communicate with customer to monitor and improve customer satisfaction
与客户协调最佳解决方案/定期与客户沟通,以监控和提高客户满意度
3. accomplish other tasks assigned by superiors
领导安排的其他任务
任职要求:
1.Bachelor degree in Electric Engineering or auto Engineering
电气工程或汽车工程学士学位
2.Good command of ISO/IATF16949/ VDA6.3/ 8D/ Quality Manuals etc.
熟练掌握国际标准化组织/技术标准16949/ VDA6.3/ 8D/质量手册等
3.Minimum of 4 years quality control experience and have customer complaint handling experience in automotive industry
至少4年质量控制经验,有汽车行业客户投诉处理经验
4.Auto Industry working background preferred.
有汽车行业工作背景者优先
职位福利:五险一金、绩效奖金、通讯补助、带薪年假、节日福利、免费班车、定期体检