售后服务经理（中国区）

 Full responsibility of supervising and coordinating daily after-sales service business operation in order to maintain a safe and efficient working environment
 Develop and implement national service network construction and operation strategies to support business growth in China
 Optimize the service management system and operational workflows by leveraging digital tools and emerging technologies, in alignment with the company’s Customer Segmentation strategy
 Overall responsible for national service satisfaction; collect and analyse customer feedback systematically and resolve complaints efficiently; establish a key customers follow-up mechanism and provide effective and customized support
 Steers and drives the service team to develop and deploy diversified service products and solutions to help sales team secure the projects, and improve customer experience and stickiness
 Build a professional technical training system; conduct regular skill improvement activities and align team capabilities with latest product technologies and solutions
 Establish a national emergency service mechanism for sudden large-scale equipment failures or key customer emergencies
 Ensure effective parts inventory planning and management to meet business needs
 Instil a high performance culture in the team with a focus on teamwork, service excellence and ownership for resolving customer issues
 Follow industrial service trends and technical standards; conduct benchmarking research on peers’ service network management; continuously innovate the company’s service and technical support system to maintain competitive advantages
 Provides leadership and gives direction and support to the staff for development and guidance in professional standards