Customer Service Executive

Duties & Responsibilities:
Specific duties including, but not restricted to:
- Follow up daily import and export air/sea freight shipments
- Track and trace shipments, feedback status internally and to customers
- Work closely with operations and oversea team to make sure all shipments go smoothly
- Develop and implement the SOP (Standard Operational Procedure)
- Give support and consultative advice to frontline managers for customer matters
- Set up guidelines and handling processes to reduce dispute and complaints
Skills & Educational Requirements:
- Degree holder with at least 3 years of experience in related industry
- Sound knowledge of inbound and outbound services
- Strong experience on customer services & satisfaction, loyalty & retention and customer data management
- Pleasant, creative, positive mindset and tactful communication & problem-solving skill
- High level of self-motivated and target-oriented mind
- Good command of spoken & written in both English and Chinese
Inter Relationships:
- Good communications with the team
- Good supervisory skill as being able to monitor and lead team members to achieve or even exceed both team and individual targets
- Good contact with all levels of personnel within the company
Working conditions:
Flexible hours required occasionally.
Needed attributes:
Able to work under pressure. Hard-working, punctual, organized, team play spirit, customer-orientated.