技术应用总监

核心职责 / Key Responsibilities
1. 技术应用团队领导
Leadership of the Field Application Team
• 领导并培养区域FAS团队，打造高绩效技术支持组织。
Lead, mentor, and develop a high-performing team of Field Application Scientists.
• 制定团队目标、绩效指标和发展计划。
Define team goals, performance expectations, and development plans.
• 建立清晰的团队职责分工及职业发展路径。
Establish clear team roles and career development pathways.
• 推动以客户成功和技术高标准为核心的团队文化。
Foster a team culture centered on scientific excellence and customer success.
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2. 客户技术支持与应用指导
Customer Technical Support & Scientific Engagement
• 统筹客户技术支持，包括：
Oversee technical support for customers including:
• 产品应用实施
Product implementation
• 技术问题排查
Application troubleshooting
• 工作流程优化
Workflow optimization
• 复杂技术问题解决
Complex technical problem resolution
• 指导团队解决关键客户技术问题。
Provide expert guidance on complex customer technical challenges.
• 与重点客户及关键意见领导建立长期合作关系。
Build strong relationships with key customers and scientific opinion leaders.
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3. 销售协同与商业支持
Commercial Enablement & Sales Partnership
• 与销售团队紧密合作，支持业务增长。
Partner closely with sales teams to support revenue growth.
• 在销售周期中提供技术支持，包括：
Provide technical support throughout the sales cycle including:
• 技术咨询
Technical consultations
• 解决方案设计
Solution development
• 项目投标支持
Proposal and tender support
• 产品技术演示
Technical demonstrations
• 帮助销售团队更好地传递产品技术价值。
Enable sales teams to effectively communicate technical value propositions.
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4. 技术培训与知识管理
Technical Training & Knowledge Management
• 建立并实施内部及客户技术培训体系。
Develop and implement technical training programs for internal teams and customers.
• 建立FAS知识共享机制。
Promote knowledge sharing within the FAS organization.
• 建设应用案例、技术指南及问题解决文档。
Maintain application resources, best practices, and troubleshooting documentation.
• 负责新入职FAS人员培训与能力发展。
Support onboarding and development of new application scientists.
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5. 跨部门协同
Cross-Functional Collaboration
• 与以下部门紧密合作：
Collaborate closely with internal teams including:
• 研发（R&D）
R&D
• 产品管理（Product Management）
Product Management
• 市场（Marketing）
Marketing
• 质量与生产团队
Quality and Manufacturing
• 将客户应用反馈转化为产品优化建议。
Provide customer feedback to support product improvement.
• 参与新产品导入和应用策略制定。
Support new product introduction and application strategy development.
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6. 客户体验与服务体系优化
Customer Experience & Service Excellence
• 建立并优化技术支持服务流程。
Develop processes to ensure consistent and high-quality customer support.
• 持续提升客户满意度与服务效率。
Drive improvements in customer satisfaction and response efficiency.
• 推动技术服务标准化与体系化建设。
Implement standardized technical support practices.
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7. 行业交流与科学传播
Scientific Communication & Industry Engagement
• 代表公司参加学术会议、行业论坛及技术研讨会。
Represent the organization at scientific conferences and industry events.
• 向客户和合作伙伴进行技术演讲与培训。
Deliver technical presentations and workshops.
• 支持技术文章、应用报告等科学内容的输出。
Support development of application notes and scientific publications.