服务备件经理

Purpose of the job:
The Service & Spare Parts Manager is in charge of the Services & Spare Parts business & activities from Sales booking to invoicing
Working relationships:
Internal:
- Work on the basis of information and priorities provided by his Manager
- Work in coordination with all the company's other departments such as Sales, Technical, Procurement (both in China & Europe)
External:
- Conduct discussions with external partners (agents, customers, suppliers…)
Description of significant activities:
- Prepare the Service offers (maintenance, audit, training etc..) according to internal procedures
- Prepare the Spare Parts offers and follow the deliveries up to invoicing
- Promote with the customers the whole portfolio of Service products, detect opportunities of sales of Services & Spare Parts in coordination with the Equipment Sales team
- Schedule/prepare the site construction work in coordination with the Field Service team and the customer
- Manage the Field Service team in term of skills and human resources management
- Prepare Forecast of Sales booking & invoicing for Services & Spare Parts
- Follow and put in place maintenance contracts with customers
- Make sure the on-site works are performed safely, efficiently and up to the customer satisfaction
- Make sure the contractual terms and conditions are in line with the company’s requirements
- Put in place and follow frame agreements or maintenance contracts
Responsibilities and scope for action:
- Make sure that all his activities and those of his team respect the 5 priorities : Safety, Quality, Leadtime & Cost, Service and spare parts Business development
- Comply with directives from management
- Enhance the company's image
- Contribute to the continuous improvement of the company's processes and the correct application of procedures within the framework of the organisation and the certifications obtained by the company
/ ABOUT THE CANDIDATE
- Bachelor degree in Mechanical engineering or Electrical Engineering
- CET-4 English language level (or above). Proficiency in listening, speaking, reading and writing.
- Professional knowledge of office productivity tools, ERP etc…
- Understanding of various industrial processes & markets (such as cement, primary aluminium…)
- Experience in management of Service contracts
- Experience in management and selling of Spare Parts sales & distribution
- Basic experience of sales (cost, margin, selling price)
- Knowledge of contract terms & conditions
- Experience in small Project Management, Claim management
- Track record of Service product portfolio promotion
- Ability to communicate internally with local & overseas colleagues, as we as externally with customers
- Flexible & adaptable with a good human touch
- Keen to learn technical knowledge
- Well organized and able to manage priorities