Service Engineer/服务工程师（采矿设备）

Job Description：
1. Coordinate an online technical support which supports the sales organization.
2. Administrate support cases – log and follow up.
3. Diagnoses and resolves issues.
4. Research questions using available information resources.
5. Troubleshoot problems and advise on the appropriate action.
6. Identify and escalate situations requiring urgent attention.
7. Redirect problems to correct resource.
8. Independently complete some equipment maintenance, repair and adjustment under the guidance of documents or senior engineers
9. Have simple communication and reports with the foreign team, and look up the accessory manual to support the sales team
10. Ensure that all work procedures (utilizing the tools provided), are carried out according to safety standards.
11. Basic customer communication – can explain basic operating procedures and refer to responsible/relevant person.
12. Give feedback to line manager/team leader with regards to equipment maintenance and service challenges.
Requirement：
1. Majors in mechanical or automation fields college or above
2. Have more than 3 years of working experience in mining industry
3. Basic knowledge of the mining environment and application of equipment.
4. Basic proficiency in schematics reading
5. CET-4 or above; Have the ability of simple oral communication
6. Good application skills in office software(word, excel, pdf,ppt,outlook,powerBi)
7. Driver's license
8. Good at communication, cheerful personality, strong learning ability and a strong sense of teamwork
9. Be able to adapt to frequent business trips and underground work
10. Be able to accept business trip arrangements
工作职责：
1. 协调在线技术支持，为销售组织提供支持。
2. 管理支持案例-记录和跟进。
3. 诊断和解决问题。
4. 利用可用的信息资源研究问题。
5. 解决问题并提出适当的建议。
6. 识别并升级需要紧急关注的情况。
7. 将问题重定向到正确的资源。
8. 在文件或高级工程师的指导下，独立完成部分设备的维护、维修和调整
9. 和国外团队 进行简单的沟通和汇报，查找配件手册支持销售团队
10. 确保所有工作程序（使用所提供的工具）按照安全标准执行。
11. 基本的客户沟通-能够解释基本的操作程序，并参考负责人/相关人员。
12. 向直线经理/组长提供有关设备维护和服务方面的反馈。
岗位要求：
1. 机械或自动化相关专业大专及以上学历
2. 有3年以上采矿设备行业工作经验
3. 基本的原理图阅读能力
4. 英语四级或以上；具备简单的口语沟通的能力
5. 良好的办公软件应用技能（word, excel, pdf,ppt,outlook,powerBi）
6. 有驾照
7. 善于沟通，性格开朗，学习能力强，团队意识强
8. 能够适应高频出差及井下工作
9. 能够接受出差工作安排