雇员点评标签
- 工作环境好
- 同事很nice
- 氛围活跃
- 团队执行强
- 人际关系好
- 五险一金
- 吃住环境好
- 交通便利
职位描述
2.建立监控预警体系,快速响应突发故障(如断线、话务拥塞),主导复盘与性能调优;
3.根据业务增长趋势(如取暖季话务高峰),进行容量评估与预测,提前完成服务器扩容、带宽升级、中继线资源扩充等工作;
4.对接电信运营商(处理中继线故障、号码申诉)、设备供应商及外包维保团队,协调第三方资源解决底层技术问题;
5.维护完善的知识库体系,更新系统架构图、故障处理手册、灾备切换预案,定期组织应急演练;
2.具有 3年以上 呼叫中心系统运维经验,具备智能系统管理与运维经验,熟悉大中型呼叫中心(坐席规模 100+)的架构模式;
3.有较强的抗压能力与应变能力,能够接受非工作时间紧急故障响应;
4.将“保障客服人员高效工作”作为运维目标,善于与业务部门沟通,能够将技术语言转化为业务可理解的影响描述;
工作地点

工作地点

公司信息
公司介绍
新奥集团以“创建现代能源体系,提高人民生活品质”为使命,形成了贯穿下游分销、中游贸易储运和上游生产开采的清洁能源产业链和覆盖健康、文化、旅游、置业等领域的幸福生活产品链。拥抱数字时代,新奥集团依托互联网+人工智能技术,正在着力打造泛能网络平台引领数字能源发展、着力打造“来康”家庭健康管理服务平台构建中国式品质生活方式。Company ProfileENN Group has built a clean energy value chain across distribution in the downstream, storage and transportation in the midstream and production and exploration in the upstream as well as a happy-life offerings chain spanning health, culture, tourism and estate, with a commitment to the mission of ‘Creating the Modern Energy System, Improving the Quality of People’s Lives’. Embracing the digital age, ENN Group is working hard to create the ‘Ubiquitous Energy Network’ platform to lead digital energy development and the ‘Laikang’ family health management services platform to reinvent the Chinese way of quality lifestyles, with the backing of the Internet + artificial intelligence technologies.新奥集团业务覆盖中国27个省、市、自治区的209座城市及东南亚、南亚、非洲、北美洲、大洋洲等地区。在全球有雇员近5万名,年经营收入1611亿元人民币,旗下有新奥能源(02688.HK)、新奥股份(600803.SH)、新智认知(603869.SH)、西藏旅游(600749.SH)四家上市公司。ENN Group’s business covers in 209 cities in 27 provinces, municipalities and autonomous regions in China as well as in Southeast Asia,South Asia, Africa, North America, Oceania, etc. It has a global workforce of nearly 50,000 employees, annual operating revenue in excess of 161.1 billion RMB and four publicly traded companies, including ENN Energy (02688.HK), ENN Ecological (600803.SH), ENC Data (603869.SH) and Tibet Tourism (600749.SH).


