更新于 今天
职位描述
CISSP
Position Summary
As part of the Global Service Desk, this role provides 1st line support to all u-blox users globally by investigating and
resolving IT issues on hardware and software, ensuring all interactions are logged in the ITSM tool. In addition, the role
assumes local accountability for IT security and regulatory compliance in China, ensuring adherence to Chinese regulatory
requirements such as the Cybersecurity Law, Data Security Law, and MLPS 2.0 while aligning with u-blox global IT and
information security standards. The role reports directly to the Head of Site to ensure strong local engagement and
regulatory alignment, while maintaining functional reporting to the Head of Service Desk and close collaboration with
Global IT Security to ensure adherence to global standards.
Key Responsibilities
Service Desk
Work as part of a global team to resolve IT related user requests and issues.
Support overseeing and processing of the global Service Desk unassigned ticket queue.
Adhere to established IT support SLAs and KPIs.
Be a direct IT point of contact for local site colleagues regarding IT topics.
Investigate and resolve hardware and software problems for users and systems onsite and in remote offices.
Follow and help maintain the IT Support knowledge base and SOP library.
Adhere to and champion IT Policies across the entire organization.
Deploy, document, support, and decommission client hardware and local IT assets.
Provide new joiner IT onboarding support for local and regional sites.
Assist in the maintenance of local office IT infrastructure and related systems for operational and project tasks.
Ensure all hardware and software license agreements are fulfilled.
Maintain local IT asset inventories and configuration documentation.
Local IT Security & Compliance
Assume local accountability for the secure and compliant operation of IT infrastructure, including networks, servers, endpoints, and locally hosted business or R&D systems.
Act as the designated local authority for implementing and enforcing u-blox global information security policies in compliance with Chinese regulations such as the Cybersecurity Law, Data Security Law, and MLPS 2.0.
Lead and maintain MLPS 2.0 compliance, including system classification, control implementation, documentation, continuous monitoring, and readiness for regulatory inspections and audits.
Own local cybersecurity incident management, including detection, containment, investigation, recovery, and coordination of mandatory regulatory reporting, while ensuring timely escalation to Global IT Security.
Serve as the primary interface with local authorities, regulators, and certified assessment bodies, coordinating inspections and remediation activities.
Direct and oversee local IT service providers and security vendors, ensuring adherence to u-blox security standards and regulatory obligations.
Ensure secure and compliant operation of local business applications, including ERP and office IT systems, and support formal risk acceptance processes in alignment with global governance.
Define and activate local IT continuity, backup, and disaster recovery measures in coordination with Global IT to ensure business resilience.
Own local asset management and system inventories, including configuration baselines for all MLPS-scoped systems.
Implement and enforce access governance, logging, vulnerability management, patching, and system hardening in line with global standards and local regulatory expectations.
Represent the China organization in global IT and Information Security governance, providing local expertise and ensuring effective alignment between global policies and local regulatory requirements.
Promote and enforce employee compliance through security awareness initiatives and adherence to corporate security policies.
Key Competencies
Strong customer service and communication skills (verbal and written).
Embodies teamwork & leadership behaviors.
High level of hardware/software triage, troubleshooting, and problem-solving experience.
Well organized with effective time management and prioritization skills.
Ability to collaborate effectively with global and local stakeholders.
High level of integrity and accountability.
Ability to follow and produce clear and concise documentation.
Adaptability in an ever growing, fast-paced environment.
Genuine desire to help others and promote a security-conscious culture.
Experience and Qualifications
University degree in Computer Science, Information Technology, Information Security, or a related field.
5+ years of experience in IT operations with significant responsibility for information security.
Demonstrated experience with MLPS 2.0 implementation and regulatory inspections.
Strong practical knowledge of the China Cybersecurity Law and Data Security Law.
Experience in managing cybersecurity incidents and coordinating with regulatory authorities.
Working knowledge of ISO/IEC 27001 or equivalent information security frameworks.
Security certifications such as CISSP, CISM, or CompTIA Security+ are advantageous.
Fluent Mandarin Chinese and English (written and spoken).
Operation and support of Windows 11, Microsoft 365, and related software tools.
Identity and Access Management (IAM) tool experience is a plus.
Utilization of a helpdesk ticketing system/ITSM tool such as Jira.
Working knowledge of basic Networking, Infrastructure, and IT Security.
Technical skills to support mixed Windows and Linux environments.
Understanding of up-to-date technology hardware and software standards, including client hardware peripherals & accessories.
工作地点
上海浦东新区张江高科·创企天地
公司信息
上海云盛科技发展有限公司
未融资 · 20人以下 · 贸易/进出口、电气机械/电力设备、金属制品业、房地产开发
已审核
公司介绍
上海云盛科技发展公司成立于2000年12月。公司主要从事工业自动化领域的系统集成业务和产品分销业务。是日本松下工控、SUNX传感器、美国BANNER传感器华东地区的一级代理及合作伙伴。 公司设有四大事业部，分别由工控事业部、建筑智能化节能事业部、非标设备定制事业部、海外贸易事业部组成。 工控事业部主要代理的品牌有日本松下工控、SUNX传感器、美国BANNER传感器。经营的产品有光纤、光电、激光测量与检测传感器、安全保护系统、二维码系统、图像视觉系统、激光刻录仪、除静电装置、紫外线固化仪、变频器、触摸屏、可编程控制器、工控计算机等。公司不断引进代理产品的先进技术，在控制系统设计、造型、配置和二次开发等方面积累了丰富实践经验与相关核心技术，能为企业提供整体的自动化解决方案。 智能化节能事业部主要代理的品牌是松下。能源实现可视化以及建筑智能化。 非标设备定制事业部主要是为企业提供整体自动化系统的设计、制造与改造、安装与调试。 海外贸易事业部在香港与日本设有商社,对客户所需要的加急订购产品及国内没有代理的冷门机电产品能在短时间内交货。 我公司愿与各界同仁志士竭诚合作，用服务与真诚来换取你的信任与支持，互惠互利，共创双赢！！ 地址：上海市普陀区金沙江路1340弄新曹杨高新技术工业园区A区6号楼1楼H座 TEL：021-52353760 52353761 FAX：021-52353762 52353763 苏州办事处：TEL：0512-62386013 FAX：0512-62567717
工商信息
企业名称 上海云盛科技发展有限公司
企业类型 有限责任公司（自然人投资或控股）
法人代表 蒋晔
经营状态 存续
成立时间 2001-02-05
注册资本 50万元
认证资质
营业执照信息