区域专家

Key Responsibilities
Reporting to the Senior Manager of distribution and air retailing, this is a mission-critical, client-facing role designed to be the presales Subject Matter Expert and single point of post-sales contact for the successful adoption and growth of IATA's financial services portfolio across the Asia Pacific region, with an immediate focus on mainland China:
1.IFG Implementation Support:
•Serve as the on-site technical and business resource for airlines currently in active integration phase, unblock any implementations stalls and delays.
•Bridge the communication gap caused by language, time zones, and cultural differences. Ensure that client requests are captured accurately, answered immediately, eliminating the friction that has led to client dissatisfaction.
•Provide hands-on support during intense testing and go-live phases, working alongside client business and technical teams in real-time to overcome the limitations of remote, asynchronous collaboration.
2.Single Point of Contact (SME & Account Owner): serving as the trusted, primary presales and post-sales liaison for both existing and developing customers across the region. Own the relationship, bridge language/cultural gaps, and ensure accurate and in-time capture of all business requirements and technical barriers.
•Business process owner and workflow savvy, own the end-to-end client relationship for all regional airline adopters of IATA financial solutions. Be the single, trusted voice that clients can rely on for both presales inquiries and post-sales hyper-care support.
•Develop a deep understanding of each client's business model, workflow, technical architecture and pain points, proactively propose and offer solutions from across the IATA portfolio.
•Coordinate with IATA global teams to ensure client needs are clearly communicated and prioritized, remove communication, cultural and time zone barriers.
3.Market Expansion:
•Proactively engage with high-potential leads with sales team, and introduce IATA's financial solutions and initiate discussions on their payment and settlement challenges.
•Support sales team to market IFG and the broader IATA financial services portfolio to airlines, partners, and industry forums across the region, positioning IATA as the enabler of modern airline retailing.
•Build and maintain relationships with external PSPs and fintech partners and also airline vendors/aggregators to expand IATA's outreach and integration capabilities.
4.NPD and innovation: Work closely with product team to identify market insights and pain points, leverage deep understanding of IATA's product portfolio and local market dynamics to discover and develop new business opportunities, design innovative financial service products, and shape the future roadmap for the region.
•Leverage forefront and battlefield insights across multiple markets to identify gaps and propose new financial service products or features tailored to the unique needs of the region.
•Work with IATA global product teams to co-create innovative solutions that address emerging trends (e.g., buy now pay later, digital currencies, cross-border settlements, multi-currency solutions and fund repatriations for the region.
•Play a "visionary" role in the region, helping IATA stay ahead of the curve in the rapidly evolving world of travel payments in the market.
Qualifications
•Industry Knowledge & Business Acumen:
1.Business, Computer, Engineering degree with 8+ years of experience in client-facing roles (e.g., Program Management, Consulting, Account Management, Business Development) within the fintech, payments, or travel technology sectors.
2.Deep understanding of the airline/travel industry. Familiarity with airline commercial operations, payment strategies, and settlement processes is essential.
3.Strong knowledge of IATA's financial product portfolio (BSP, IATA EasyPay, IATA Pay, IFG, ICCS, ICH/SiS, Settlement with Orders) is a significant advantage.
4.Proven ability to build relationships and have credible conversations with both business and technical stakeholders, from C-level executives to development teams.
•Technical Foundation:
1.While this is not a coding role, you must possess a solid understanding of APIs, web technologies, and payment flows to have credible conversations with airline IT departments and partner engineering teams.
2.Familiarity with the fintech landscape, including major players in China and Asia Pacific (Alipay, WeChat Pay), or Singapore (PayNow, GrabPay, regional acquirers), and Hong Kong (FPS, local PSPs), is mandatory.
•Soft Skills:
1.Fluency in English is mandatory. Proficiency in Mandarin Chinese is essential for covering the Greater China market. Additional Asian languages (e.g., Cantonese, Malay) are a plus.
2.Must be able to facilitate high-stake discussions between global teams and diverse local stakeholders with complete accuracy, eliminating communication barriers.
3.Proven track record of managing complex, multi-stakeholder projects in a cross-cultural, multi-country environment, with a bias for action and urgency.
4.Proactive, "get things done" mentality with a relentless focus on client success.
5.sensitive client situations across different cultural contexts.
6.Willingness to travel frequently across the region as required and with different time zones sometimes.
•Other desirables:
1.Experience working with aggregators or travel tech vendors (like TravelSky, Sabre, Amadeus).
2.Existing relationships within the airline industry across Greater China (IT, Finance, Commercial departments).
3.A track record of identifying new business opportunities and contributing to product innovation.
4.Currently an IATA employee, or an external candidate with a proven strong network in both aviation and fintech across China and APAC.