英文行政班-国际站业务运营

Location: Foshan, China
工作地点：佛山
Job Type: Full-time
职位类型：全职
外贸方向
Special Benefits 特别福利
For candidates relocating to Foshan, we provide accommodation arrangements to ensure a smooth transition.
我们为选择佛山工作地点的异地员工提供住宿安排，帮助您更好地适应新环境。
Job Description 职位描述
We are looking for a motivated and responsible International Customer Support Specialist to join our global team. The role involves assisting global customers with inquiries and providing professional support through an international e-commerce platform. Candidates with prior experience in cross-border e-commerce or foreign trade are highly preferred.
我们正在寻找一位积极且有责任心的国际客户支持专员，加入我们的全球团队。该岗位主要负责通过国际电商平台为全球客户提供咨询服务。有跨境电商或外贸经验者优先。
Working Hours: Monday to Friday, 9:00 AM to 6:00 PM, weekends off
工作时间：行政班，周一至周五，上午9:00-下午6:00，周末双休
Key Responsibilities 岗位职责
• Handle customer inquiries and provide professional support via online communication channels, ensuring a smooth shopping experience.
通过在线沟通渠道解答客户咨询，确保客户购物体验顺畅。
• Assist with customer concerns related to cross-border transactions, logistics, and product information.
协助处理客户在跨境交易、物流及产品信息方面的疑问。
• Support the company’s foreign trade operations by maintaining excellent customer relationships.
通过高质量服务维护公司外贸业务的客户关系。
• Collect and document customer feedback to help improve products and services.
收集并记录客户反馈，为产品和服务优化提供支持。
Qualifications 任职要求
• Bachelor’s degree or above, with at least 1 year of experience in cross-border e-commerce or foreign trade.
本科及以上学历，具有1年以上跨境电商或外贸相关经验者优先。
• Strong communication skills in English, with proficiency in listening, speaking, reading, and writing.
优秀的英语听说读写能力。
• Familiarity with cross-border e-commerce platforms and international trade practices.
熟悉跨境电商平台及外贸业务流程。
• Strong problem-solving skills, attention to detail, and a customer-first mindset.
具备良好的解决问题能力，注重细节，以客户为中心。