国际业务支持（英语 金融系统 轮班 双休 地铁口）

Key Responsibilities:
1. Provide second-tier support for complex queries and issues related to the company's multi-asset post-trade clearing and processing system
2. Understand and advise users on how to utilize existing system functions to meet their business requirements
3. Handle support tickets from start to finish, coordinating with other teams as needed
4. Gain in-depth understanding of clients' business flows and strategies, and document in the company CRM. Detect any new potential business opportunity and notify sales team.
5. Lead the coordination and investigation of major production issues in collaboration with the support team and ensure transparency and effective communication in issue resolution. Be willing to work hands-on with clients to assist with their day-to-day operations during major issues
Required Skills and Experience:
1. Previous experience working in the operations or settlement teams of broker operation team, with strong understanding of post-trade clearing and processing
2. Excellent communication and interpersonal skills to interact with clients and effectively manage support tickets. (Fluent reading, written and oral English/Mandarin)
3. Ability to understand and document clients' business requirements and workflows
4. Experience in delivering user training and creating helpful documentation
5. Familiarity with ticketing/issue tracking systems and CRM platforms
6. Preferably 2+ years of experience in a similar client-facing technical support or customer success role（This one can be flexible.)