Telephony & Conferencing Tools Engineer

The Telephony & Conferencing
Tools Engineer at Airbus plays the Produce Owner role, to enable the end-to-end
lifecycle of Roof China, on telephony and video infrastructure. This includes
the design, implementation, operation, maintenance, and continuous improvementof high-availability, defense of vulnerability, and scalable telephony systems and advanced conferencing solutions across Airbus's diverse operational landscape. The engineer will ensure seamless and reliable communication for thousands of users, supporting critical business functions and innovation within the aerospace industry.
ACCOUNTABILITY

1. Telephony &Video
   Conference Design & Architecture:

➢ Collaborate with global IT teams and business units to design and evolve complex, secure, and resilient IP telephony and video conferencing architectures for Airbus's worldwide operations.
➢ Develop and maintain technical blueprints, design documents, and standards for Unified Communications (UC) solutions.
➢ Conduct advanced capacity planning, performance analysis, and optimization for large-scale voice, video, and collaboration environments, Cisco WebEx, Google Meet and weblive by proactively optimizing capacity and performance high QoS.
➢ Administer the company’s Workspace
ONE platform, develop, deploy, and enforce security policies, profiles, and
configurations for iOS devices.
➢ Manage device enrollment, retirement, and remote wiping for lost or stolen devices

1. Advanced Implementation & Deployment

➢ Lead the installation,configuration, and migration of Cisco Unified Communications Manager (CUCM),Cisco Unity Connection, Cisco Expressway (C/E), Cisco Meeting Server (CMS),Voice Gateways, and other critical UC components.
➢ Deploy and manage advanced video conferencing rooms (e.g., WebEx Room Kit, Google Meeting Hardware), cloud-based conferencing services (e.g., Webex Meetings, Google Meet, liveStream, webinar,securemeeting), and their integration with on-premise infrastructure.
➢ Implement and manage complex SIP Trunking, E.164 dial plans, and global call routing strategies across multiple geographic locations and disparate systems.
➢ Drive integration of UC systems with enterprise applications (e.g., Active Directory, contact center solutions like UCCX).
➢ Serve as the primary point of contact for all mobile device-related issues, including hardware, software, and connectivity problems.

1. Operation, Maintenance &Incident Management:
2. Perform expert-level administration, monitoring, and proactive maintenance of telephony and conferencing infrastructure.

➢ Manage and optimize global dial plans, user provisioning, and advanced feature configurations.
➢ Utilize advanced monitoring tools(e.g., Cisco RTMT, network analysis tools like Wireshark) to identify,diagnose, and resolve complex voice/video quality and connectivity issues.
➢ Act as a top-tier (Tier 3)escalation point for critical incidents, leading problem resolution efforts ina high-pressure, mission-critical environment.
➢ Execute regular system
maintenance, including complex patching, security updates, and major version
upgrades with minimal disruption to business operations.

1. Security & Compliance:

➢ Implement and enforce stringent security measures for voice and video communications, aligning with Airbus's internal security policies, industry regulations and data privacy standards.
➢ Manage certificates, encryption,
and secure communication protocols (e.g., TLS, SRTP) across the UC ecosystem
➢ Ensure all mobile devices comply with company security policies and industry regulations.

1. Documentation, Knowledge Transfer & Training:

➢ Create and maintain comprehensive,high-quality technical documentation, standard operating procedures, and troubleshooting guides.
➢ Provide expert-level knowledge transfer and training to internal IT teams and key business users.

1. Technology Evaluation &Innovation:

➢ Continuously research, evaluate,and recommend new voice and video technologies, collaboration tools, and industry best practices relevant to Airbus's evolving needs.
➢ Engage with leading UC vendors(especially Cisco) on product roadmaps, support cases, and strategic partnerships.
➢ Contribute to strategic planning for the future of Airbus's global collaboration landscape, including cloud adoption strategies (UCaaS/CCaaS).

1. Project Management

➢ Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
➢ Develop comprehensive project plans, including timelines, milestones, and resource allocation.
➢ Create and manage project budgets,tracking expenditures and ensuring projects are delivered within financial guidelines.
QUALIFICATION

1. EDUCATION:
   Bachelor’s degree in Information Technology, Computer Science,
   Telecommunications Engineering, or a related field.
2. EXPERIENCE:
   8-10+ years of progressive experience, on enterprise-level IT of a MNC
   company, with at least 5-7 years in a senior engineering role focused
   specifically on Unified Communications (UC) and video conferencing.
3. CERTIFICATION:
   
1. Highly Desirable: Cisco Certified Network Professional (CCNP) Collaboration or higher (CCIE Collaboration).
2. Project Management: Demonstrated experience managing complex technical projects, including planning, resource allocation, budget tracking, and stakeholder communication.
3. Contact Center: Familiarity with contact center technologies like Cisco UCCX or UCCE.
4. Cloud Strategy: Experience with UCaaS/CCaaS evaluation and cloud migration strategies.
5. Other relevant certification on IT service delivery management (e.g., ITIL,
   PMP) are a plus
6. LANGUAGE: fluent English both in written and oral speaking
4. KNOWLEDGE / TECHNICAL SKILLS:
   
a. Cisco UC Expertise: Expert-level,hands-on experience designing, implementing, and managing the core Cisco Unified Communications suite, including:

1. Cisco
   Unified Communications Manager (CUCM)
2. Cisco
   Unity Connection
3. Cisco
   Expressway Series (C & E) for MRA and B2B
4. Cisco
   Meeting Server (CMS)
5. Voice
   Gateways (ISDN/SIP) and Cube/SBCs

b. b. In-depth understanding and practical experience with voice and video protocols: SIP, H.323, RTP, SRTP,
SCCP, MGCP, QoS (DiffServ, RSVP), DTMF.
c. Collaboration Platforms: Proven experience administering and integrating large-scale cloud collaboration platforms such as Cisco Webex (Meetings, RoomOS, Control Hub, live streaming)and Google Workspace (Google Meet, Google Meeting Hardware).
d. Mobile Device Management(MDM/UEM): Demonstrable experience administering VMware Workspace ONE,specifically for managing and securing a fleet of iOS devices in a corporate environment.
e. Networking & Protocols: Deep understanding of IP networking, including QoS, VLANs, and the protocols essential for real-time communication (SIP, H.323, RTP, SRTP, TLS, E.164).Proficiency with network analysis tools like Wireshark.
f. Tier 3 Support: Proven track record acting as a final escalation point (Tier 3) for resolving complex and critical incidents in a high-pressure, global enterprise environment.

1. ABILITIES:
1. Architectural Mindset: Ability to think strategically and translate business
   requirements into secure, scalable, and resilient technical designs and
   
2. Analytical& Problem-Solving Skills: Superior ability to diagnose and resolvecomplex, multi-faceted technical issues under pressure.
3. Project Leadership: Capable of leading technical projects, coordinating with global teams, and driving initiatives from conception to completion.
4. Communication& Collaboration: Excellent verbal and written communication skills,with the ability to articulate complex technical concepts to diverseaudiences, from engineers to senior management.
·1、DocumentationSkills: Meticulous attention to detail in creating and maintaining high-quality technical documentation, diagrams, and standard operating procedures.

Stakeholder Management: Proven ability to collaborate effectively with cross-functional global teams, business units, and vendors to achieve common goals.