岗位职责:
1. 制定并执行教学服务流程与标准,提升客户满意度。
2. 统筹学员管理,跟进学习进度,处理投诉与建议。
3. 协调教师、销售团队,保障教学活动顺利开展。
4. 分析服务数据,优化服务方案,达成续费与转介绍目标。
5. 策划并组织学员活动,增强品牌粘性。
任职要求:
1. 本科及以上学历,教育、管理类专业优先。
2. 2年以上教培行业服务或管理经验。
3. 具备优秀的沟通协调、问题解决及团队管理能力。
4. 熟悉教培行业运营模式,有客户运营思维。
5. 工作细致耐心,抗压能力强,热爱教育行业。
Job Responsibilities:
1. Develop and implement teaching service processes and standards to improve customer satisfaction.
2. Oversee student management, follow up on learning progress, and handle complaints and suggestions.
3. Coordinate with teachers and sales teams to ensure the smooth conduct of teaching activities.
4. Analyze service data, optimize service plans, and achieve renewal and referral goals.
5. Plan and organize student activities to enhance brand loyalty.
Qualifications:
1. Bachelor's degree or above, preferably in education or management.
2. At least 2 years of service or management experience in the education and training industry.
3. Excellent communication, coordination, problem-solving, and team management skills.
4. Familiar with the operation model of the education and training industry, with customer operation thinking.
5. Meticulous, patient, strong stress resistance, and a passion for the education industry.