Service Sales Specialist

Reporting to:
Service Sales Manager
Your role and responsibilities (Mandatory)
In this role, you will have the opportunity to drive service sales processes, generate service sales opportunities and secure profitable sales within the designated areas. Each day, you will focus on Installed Base (IB) penetration and selling the entire Service product portfolio. You will also showcase your expertise by building long-term customer relationships and ensuring immediate response to specific customer needs and issues.
You will be mainly accountable for:
● 1. Service sales delivery: In collaboration with the Service Sales Manager and/or Service Manager implements Service sales strategy Penetrates IB, promotes various upgrade, retrofit and value add solutions to the benefit of the customer and ABB Understands the channel strategy and the establishment of related prices and prepares sales plans, reviews them and proposes recovery plan(s) when needed Regularly updates installed base in ServIS (the approved Service database) with the changes made at site
● 2. Volume and profit: Utilizes ServIS to understand the existing installed base (IB) and identifies and develops sales opportunities for Service products and solutions to penetrate the existing IB/new IBs in the market Focuses on the entire Service portfolio to secure profit for assigned Businesss/Product Groups
● 3. New opportunities: Generates Service sales leads and develops new market opportunities by utilizing market trend information, identifying and exploring potential new service portfolios Takes a One ABB approach to leverage other colleagues’ portfolios
● 4. Customer approach: Establishes long term customer relationships by understanding customer requirements and applicable regulations and demonstrating in-depth technical service product/solutions knowledge to promote Life Cycle Management (LCM) Registers customer feedback and ensures customer satisfaction throughout the sales process
● 5. Sales process: Sells entire service product portfolio to expand ABB footprint in the designated area(s) Charts out and monitors sales proposals, tenders and follows up proposal statistics Prepares ABB’s Service offerings based on customer need and in coordination with the local Service Sales Man-ager and/or Service Manager Communicates contract details in accordance with ABB offering and strategy Manages administrative sales processes
● 6. Marketing: Acts as a marketer/salesperson of ABB’s service products and solutions during marketing activities (trade fairs, exhibitions, conferences, customer meetings) Translates the needs of customer into relevant ABB Service offerings and solutions
● 7 Health, safety and integrity: Contributes to risk assessments related to price and quality Registers required information into the appropriate customer database Ensures technical reliability, safety and cost effective solutions to satisfy customer’s needs Complies with health and safety directives.
● Work with cutting-edge technology and top experts to engineer solutions that shape the future.
Qualifications for the role (Mandatory)
● Bachelor or master degree, Major in science or engineering (electrical automation major is preferred)
● At least 3 year’s sales experience in related industries; Strong sales competency with digital capability & knowhow; At least have experience and knowledge of digitalization (automation) project
● Strong learning ability; customer orientation; Strong sense of responsibility and personal integrity;
● Result driven; Strong interpersonal and communication skills, be good at team work.
● A mindset to innovate, take ownership, and drive continuous improvement
More about us (Mandatory)
● Electrification provides leading electrical distribution and management technologies, solutions and services to electrify the world in a safe, smart and sustainable way. The portfolio includes medium- and low-voltage electrical components, switchgear, digital devices, enclosures, and circuit breakers, among others. With our products, solutions and services, we collaborate with customers to improve power delivery and security, enhance energy management, efficiency and operational reliability, as we seek to achieve a low carbon society. go.abb/electrification.