更新于 今天
职位描述
PMPITIL V3IT服务通信/网络设备
Responsibility：
1、Act as middleman between customer and supporting team(s) to ensure service is delivered and provided on time according to committed Service Level Agreement
2、Develop and maintain customer bonding to turn customer into long-term partners
3、 Incident management – work with supporting team(s) to identify, investigate and resolve incident timely. Incident escalation to management when necessary
4、Promote continuous improvement of productivity, service quality, and customer satisfaction.
5、Understanding “customer needs”, liaison with internal functional department for building loyalty and driving business growth
6、Proactive acts and through to solve internal and external customer problem
2、Develop and maintain customer bonding to turn customer into long-term partners
3、 Incident management – work with supporting team(s) to identify, investigate and resolve incident timely. Incident escalation to management when necessary
4、Promote continuous improvement of productivity, service quality, and customer satisfaction.
5、Understanding “customer needs”, liaison with internal functional department for building loyalty and driving business growth
6、Proactive acts and through to solve internal and external customer problem
Requirement：
1、Degree holder in IT, Computer Science and Management, Computer Science, or related disciplines.
2、2-5 years of working experience in ICT operation
3、Post maintenance support experience is preferable
4、 Working experience in System Integrator or ICT distributor will be an advantage
5、 Knowledge in Information Technology Infrastructure Library (ITIL) Foundations is a plus
6、 PMP certificate holder will be an advantage
7、Good command of spoken and written English & Chinese
8、Excellent communication and presentation skills
9、Holder of ITIL v3 Foundation is required
10、Service Delivery Executive is also considered if have limited working experience or knowledge
2、2-5 years of working experience in ICT operation
3、Post maintenance support experience is preferable
4、 Working experience in System Integrator or ICT distributor will be an advantage
5、 Knowledge in Information Technology Infrastructure Library (ITIL) Foundations is a plus
6、 PMP certificate holder will be an advantage
7、Good command of spoken and written English & Chinese
8、Excellent communication and presentation skills
9、Holder of ITIL v3 Foundation is required
10、Service Delivery Executive is also considered if have limited working experience or knowledge
工作地点
深圳南山区长虹科技大厦1110
公司信息
高威电信(广州)有限公司
不需要融资 · 500-999人 · 通信/网络设备、计算机软件、IT服务、通信/网络设备
已审核
公司介绍
高威集团成立于1991年，跟随着香港和内地的网络及电信市场不断成长的商机，已经成为区内专业的网络解决方案供应商，是思科CISCO金牌合作伙到目前为止，公司已拥有8个分支机构，分别位于香港、澳门、广州、北京、上海、深圳、东莞和番禺。 公司的200多名专业人员共同为超过1000个企业客户提供可靠和强大的网络方案。为了向中国市场提供更优质的服务，本公司已经发展了一个覆盖中国40多个主要城市的强大的代理网络。 高威擅长于综合不同技术的网络，提供全面的产品和完善的服务。通过与商业伙伴的紧密合作，本公司能为跨国集团提供全球性的售前售后一条龙服务。从咨询服务、项目管理、系统安装和维护，到特别设计培训课程和全面的网络管理一应俱全。高威电信提供5种主要的网络解决方案：企业网络互连解决方案、服务供应商网络互连解决方案、资料保密解决方案、电子商业解决方案、网络及服务管理方案。
工商信息
企业名称 高威电信（广州）有限公司
企业类型 有限责任公司（外国法人独资）
法人代表 贾英菊
经营状态 存续
成立时间 2002-08-22
注册资本 730万美元
认证资质
营业执照信息