Fulfilment Manager (SH XH&BC） ID206686

WHAT YOU'LL NEED TO HAVE
•University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
• 3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
• Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment.
• Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback.
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
• Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals.
• Fluent in English, both written and verbal
YOUR RESPONSIBILITIES
•Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the CMP by working closely with the CMP Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
• Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
• Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working.
• Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda.
ABOUT THIS WORK AREA
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to- end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
• taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
• striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
• secure development and well-being environment for our many co-workers in Unit Fulfilment.
• enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
• continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.