更新于 今天
职位描述
履行运营
WHAT YOU'LL NEED TO HAVE
•University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
• 3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
• Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment.
• Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback.
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
• Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals.
• Fluent in English, both written and verbal
•University degree (Economics, Logistics, Supply Chain Management) or relevant experience and proven performance in logistics/commercial/supply chain management
• 3-5 years working experience in a management position (preferable in distribution, retail, logistics or similar)
• Proven ability to inspire and engage others as well as record of strategic leadership in a changing environment.
• Proven record of communicating confidently and clearly and experience of working through others, set priorities, delegate responsibility, and give open and honest feedback.
• Experience of working as a management team member with proven ability to make a difference by positively influencing the business directly as well as through good collaboration
• Analytical skills to understand budget, cost and key performance measurements used to plan, follow up and steer the business and proven record of meeting agreed budgets and goals.
• Fluent in English, both written and verbal
YOUR RESPONSIBILITIES
•Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the CMP by working closely with the CMP Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
• Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
• Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working.
• Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda.
•Responsible for leading, coaching, developing, and inspiring a high performing fulfilment team within the CMP by working closely with the CMP Commercial team and/or Unit Management team, including communication, flexibility, performance culture, competence development, succession planning, maintaining a work environment which supports equality, diversity and inclusion and well-being.
• Secure a high customer and co-worker satisfaction at lowest possible cost in an omnichannel scope for good availability, sustainability, and customer order fulfilment, by actively working with Happy Customer Score, IKEA Brand Capital, iShare survey and Review results.
• Accountable for securing excellence in fulfilment operations with focus on retail foundation, services execution, quality, and productivity improvements as well as cost optimization, in line with Country Customer Fulfilment Business Plan and Commercial Direction.
• Accountable to create a safe and secure working environment and securing compliance to the relevant Standard Operating Procedures through implementation of new operational processes, technologies, and ways of working.
• Accountable for driving the Customer Fulfilment part of the unit commercial and growth agenda.
ABOUT THIS WORK AREA
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to- end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
• taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
• striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
• secure development and well-being environment for our many co-workers in Unit Fulfilment.
• enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
• continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.
Customer Fulfilment (CFF) is a fundamental part in making IKEA multichannel retailing in reality. To support IKEA in achieving business objectives, CFF acts as a fully integrated, process-oriented organisation with an end-to- end approach to develop our business and deliver results across functions together with our partners. We are focusing on providing seamless shopping experience with great quality in all touchpoints for the many people.
As part of Customer Fulfilment, the function of Unit Fulfilment will contribute to this objective by:
• taking a lead and overall responsibility for operational excellence, performance, and development of fulfilment units within the market
• striving for high performance at lowest possible cost and long-term profitability acting in a responsible way and thereby create great customer experience.
• secure development and well-being environment for our many co-workers in Unit Fulfilment.
• enabling preconditions, securing availability and efficient execution of the replenishment process and the customer order fulfilment processes in the fulfilment unit.
• continuous improvement and securing fulfilment of products through all sales channels with great lead times, availability and quality at the lowest possible costs that enable an affordable price and profitability.
工作地点
徐汇区宜家家居(上海徐汇商场店)
公司信息
宜家（中国）投资有限公司
未融资 · 10000人以上 · 综合商贸、综合商贸
已审核
公司介绍
宜家家居是来自瑞典的全球知名家具和家居零售商，宜家的愿景是为大众创造更美好的日常生活。从经典耐用的毕利书架，到美味可口的植物蛋白素肉丸，我们致力通过每一件产品，解决方案和服务，为人们的生活带来积极影响，也正因如此，我们不断挑战自我，发掘更多可能。我们有着许多雄心勃勃的目标，例如探索不同形式的商场模式和业务模式，提供更优质，经济实惠和可持续的产品，以及仅使用可再生和回收材料。这些目标的实现，离不开一群满怀热情的员工。宜家的每位员工都是推动我们实现目标的一份力量，每一个岗位都值得重视。我们拥抱开放和尊重差异，并且坚信和而不同的价值。我们不仅仅安于现状，我们对一切新鲜事物保持好奇。因此，如果你不拘一格，敢于创新，你就是我们要寻找的理想人才。在这里，我们享受工作中的乐趣，一起犯错、一起学习、一起成长！
工商信息
企业名称 宜家（中国）投资有限公司
企业类型 有限责任公司（外国法人独资）
法人代表 PER PONTUS HAAKAN ERNTELL
经营状态 存续
成立时间 2007-07-26
注册资本 8.4亿美元
认证资质
营业执照信息
