职位描述
进出口
Job Summary
The Customer Service Representative plays a critical role in coordinating warehouse and logistics operations and supporting after-sales services .
This position serves as a key link between customers, internal stakeholders,
warehouse teams, and logistics partners to ensure accurate order fulfillment,
timely shipments, and high levels of customer satisfaction.
Main Duties and Responsibilities
Warehouse & Logistics
The Customer Service Representative plays a critical role in coordinating warehouse and logistics operations and supporting after-sales services .
This position serves as a key link between customers, internal stakeholders,
warehouse teams, and logistics partners to ensure accurate order fulfillment,
timely shipments, and high levels of customer satisfaction.
Main Duties and Responsibilities
Warehouse & Logistics
- Manage import/export processes and documentation (P/I, Packing List, NDG, CITES, airway bills, pre-alerts).
- Liaise with customs to ensure duties/taxes are paid and goods released on time.
- Update SAP promptly with shipment data; notify warehouses and stakeholders of arrivals.
- Process daily sales orders, ensuring timely warehouse deliveries; perform daily PGI.
- Maintain accurate records of sales orders, packing lists, and invoices; provide completed files to Finance for VAT invoicing.
- Reconcile monthly SAP deliveries with courier records; address and resolve any delivery delays.
- Complete consignment and concession store billing processes accurately and on time.
- Track and report defective products, coordinating with I/C and DGO offices as needed.
- Handle toll-free hotline and email inquiries, logging and following up on cases.
- Provide weekly and ad-hoc SAV reports to HQ.
- Support SAV training, technical notes, and product-related assistance for staff and customers.
- Ensure timely renewal of Local Quality Inspection Certificates to keep stores compliant.
- Manage spare parts inventory and related SAP processes (POs, MIGO/MIRO).
- Support Commercial team with SAV tools/forms for concessions/customers.
- Liaise with DGO office on defective and counterfeit products; maintain accurate case records.
- Ensure compliance with Sarbanes-Oxley requirements and internal controls.
- Support documentation needs for regulatory bureaus or potential legal cases.
