更新时间 5月13日
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职位描述
Key Responsibilities
* Resolve escalated customer concerns and complaints by creating positive experiences;
* Utilize strong communication skills to connect with customers and
negotiate when necessary;
* Consistently follow-up with customers until their concerns are fully resolved;
* Identify operational issues and cooperate with other teams/departments
to improve Trip’s products and services;
* Enhance the Trip.com brand through social media and reputation platforms (Facebook, Twitter, TrustPilot etc.) ;
* Assist with any ad hoc projects and tasks from the Customer Success Manager.
Requirements
* College’s Degree or higher;
* Highly proficient in both verbal and written English. Native speakers preferred;
* Have a passion for helping and supporting others; you gain a sense of fulfillment from saving someone’s day;
* Able to work under tight deadlines and pressure, both independently and with others;
* Able to work during weekends and public holidays.
工作地点
公司信息
已上市 · 10000人以上 · 产业互联网平台、旅游服务
已审核
公司介绍
携程集团是全球领先的一站式旅游服务供货商，旗下品牌包括 Trip.com、携程、Skyscanner及去哪儿网。携程集团于1999年创立，2003年在纳斯达克上市（NASDAQ: TCOM），2021年在香港交易所正式挂牌（HKEX: 09961）。携程集团为世界各地旅客全方位搜罗及整合旅游信息，让用户可以轻松预订旅游产品及服务，做出最精明的选择。集团品牌已构建先进成熟的交易平台，包括移动客户端、网页，以及24小时全球客户服务支持。通过携程集团丰富的产品及创新的营销策略，合作伙伴及供货商得以接触快速增长的全球用户。携程集团一直毋忘初衷，秉承「追求完美旅程，共建美好世界」的宗旨，致力为所有用户打造完美的旅行体验。Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar. Across its platforms, Trip.com Group helps travellers around the world make informed and cost-effective bookings for travel products and services, and enables partners to connect their offerings with users through the aggregation of comprehensive travel-related content and resources, and an advanced transaction platform consisting of apps, websites and 24/7 customer service centers. Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group has become one of the best-known travel groups in the world, with the mission "to pursue the perfect trip for a better world".
