运营协调员

Job Purpose:
This position acts as the Company representative and understands all aspects of ground handling including both customer service and ramp. Responsible for carrying out a variety of tasks most of which are associated with aircraft ground handling or the support of a flight. This position is responsible for working with a variety of government agents, vendors, customers and other cross-functional employees. This position is responsible for making sure that all services of ground handling are provided in a manner consistent with standard operating procedures and compliance standards. This position can perform all the duties of Lead Ramp Agent and Sr. Customer Service Agent.
Responsibilities and Associated Duties:
1. Demonstrates excellent customer service even under stressful circumstances
2. Understands all Customs / Immigration requirements
3. Understands all aspects of entry requirements.
4. Has demonstrated all aspects of catering, lavatory service, refueling, transportation and hotel accommodation.
5. Understands all requirements associated with Aircraft arrival and departure paperwork
6. Can provide full aircraft ground handling service
7. Demonstrate appropriate discretion and informal leadership abilities. Sets a good example for other team members.
8. Can perform essentially any other duty that may reasonably be requested by the company or a client.
Knowledge and Skill Requirements:
>College or equivalent required
>Experience in both ramp operations and customer service is preferred
>Proficiency in MS Office (Excel, Word) at a basic level
>Excellent written and verbal communications skills
>Must be fluent in English (both written and spoken)
>Significant internal and external customer service skills required
>Able to communicate effectively in high stress environments
>Exhibit strong positive teamwork attributes; loyalty to the Company and to fellow employees, must have a professional demeanor and appearance, strong work ethic, and willingness to embrace change.
>Must be willing to work outside during inclement weather
>Able to work flexible hours, including night shift duty
>Willing to travel frequently
>Living or willing to move at the airport
Welfare:
Five insurances and housing fund, Supplements Medical Insurance, 13th salary, Annual Bonus, Holiday Allowance, Night Shift Allowance(after probation), Business Traffic Bonus(after probation), Paid Annual Leave etc.


职位描述:
此职位作为公司代表需要熟悉地面保障的各个环节，包括客户服务及机坪工作。该职位需要执行多种不同的工作任务，尤其是公务机的地面保障和航班支援。该职位需要与不同的政府职员、供应商、客户及各领域人士一起工作。该职位需要确保为客户提供符合运营标准和合规标准的各种服务。该职位需要作为机坪代表和高级客户服务代表执行各种任务。

职位职责：
1． 能够在高压环境下提供卓越的客户服务
2． 全面了解海关、边防各种需求
3． 全面了解出入境需求及流程
4． 协调安排所需服务，如航食、清/污水、航油、地面交通、酒店预订与推荐等
5． 全面了解与飞机进出港相关的流程及所需文件
6． 能够完成飞机的地面保障工作
7． 具备一定的判断及管理能力，能在团队中发挥榜样作用。
8． 能够完成公司或客户安排的其他工作

职位要求:
>大学或同等学历
>具备机坪和客户服务经验的优先考虑
>能够使用基本办公软件(Excel, Word)
>出色的书面和口头沟通能力
>流利的英文表达，包括书面和口语
>出色的服务意识和沟通能力，包括内部客户及外部客户
>能够在复杂环境下做有效沟通
>良好的团队合作意识；热爱公司，团结同事； 具备专业的职业素养和职业道德， 乐于 接受变化和挑战。
>能够接受在恶劣天气下工作
>能够接受弹性工作时间，包括夜班
>能够接受高频率出差任务
>愿意在机场工作


福利：
五险一金，补充医疗保险，13薪，年终奖金，节假日补贴， 出差补助（转正后），带薪年假等。
职位福利：五险一金、年底双薪、带薪年假、弹性工作、补充医疗保险、定期体检、高温补贴、节日福利