行政专员（空间管理科-餐饮）

Job Title: Administrative Officer (Section of Space Management)
Department: Campus Space and Services Management Department, HKUST(GZ)

Job Posting Details

Formally established in June 2022, the Hong Kong University of Science and Technology (Guangzhou)(HKUST(GZ)) is a cooperatively-run university between the Chinese mainland and the Hong Kong Special Administrative Region. HKUST(GZ) has obtained approval from the Ministry of Education (MoE) and become a legally-independent educational institution co-established by the Mainland and Hong Kong since the announcement and implementation of the “Outline Development Plan for the Guangdong-Hong Kong-Macao Greater Bay Area” and the “Overall Plan for Deepening Globally Oriented Comprehensive Co-operation amongst Guangdong, Hong Kong and Macao in Nansha of Guangzhou”. With a spirit of pioneering innovation, HKUST(GZ) charts new territories in cross-disciplinary education and explores new frontiers in pedagogies, aiming to serve as a role model of the mainland-Hong Kong integrated educational development and become a world-famous high-level university, endeavoring to nurture future-oriented, high-level and innovative talents.

In response to the increasingly complex challenges faced by the rapidly changing world, HKUST(GZ) adopts a brand-new and cross-disciplinary academic structure featuring “Hub” and “Thrust” to substitute the conventional one characterized by “school” and “department”, facilitating cross-disciplinary integration while vigorously developing emerging and frontier disciplines. This is a groundbreaking move in the higher education community across the globe.

工作职责
1.全面负责学术交流中心餐饮板块（含餐厅、中餐包房、宴会厅、酒吧、行政酒廊等）的战略规划、运营管理及团队建设，确保餐饮服务品质、食品安全、客户体验及经营业绩达成。
2.统筹餐饮产品体系搭建，主导菜单研发、更新与优化，结合市场趋势、客群需求及酒店定位，推出特色菜品、主题活动（如节日套餐、美食节），控制菜品成本率、毛利率在合理范围。
3.建立并完善餐饮部服务标准、操作规范，监督各区域服务流程落地（从客户预订、接待、用餐到送别全流程），确保服务品质符合星级酒店要求，及时处理客户投诉与建议，提升客户满意度。
4.严格执行国家食品安全法规及酒店食品安全管理制度，统筹餐饮卫生管理、食材采购验收、储存、加工、出品等全环节管控，定期开展食品安全检查，杜绝食品安全隐患，确保食材新鲜、出品合格。
5.负责餐饮部团队（厨师、服务人员、管理人员等）的招聘、配置、考核与激励，搭建合理的人才梯队，明确各岗位岗位职责，提升团队整体专业素养。
6.组织开展餐饮部员工培训（服务礼仪、菜品知识、操作技能、食品安全、应急处理等），提升员工专业能力与服务意识，打造高效、协作、专业的团队。
7.统筹餐饮部日常排班，合理调配人力，控制人力成本，协调解决团队内部矛盾，营造积极、和谐的工作氛围，提升员工归属感与凝聚力。

任职要求

1.本科及以上学历，酒店管理、餐饮管理、旅游管理等相关专业优先；条件优秀者（如具备多年高星级酒店餐饮管理经验）可放宽至大专学历，具备扎实的餐饮管理专业知识，熟悉餐饮运营流程、菜品研发、成本控制、食品安全管理等核心环节，了解星级酒店餐饮服务标准与行业规范。
2. 具备5年及以上高星级酒店（四星级及以上）餐饮管理经验，其中至少2年餐饮部核心管理岗位任职经验，有国际品牌酒店餐饮管理经验者优先，有成功的餐饮经营管理案例，能够独立统筹餐饮板块的运营与发展，熟悉各类餐饮业态（中餐、西餐、宴会等）的管理模式。
3.具备良好的抗压能力，能够适应餐饮行业的工作节奏，勇于承担责任，积极主动推进工作。
4.熟悉国家食品安全法规、消防法规及酒店行业相关规定，无违法违规记录，具备相关职业资格证书（如食品安全管理员证书）者优先。
5.掌握基本电脑办公软件能力。

This is a Mainland appointment, and the appointee will be offered a contract by HKUST(GZ) entity in accordance with the Mainland labor laws and regulations.

HKUST (GZ) is an equal opportunities employer and is committed to our core values of inclusiveness, diversity, and respect.