前台客服及行政助理 Client Services & Administrative Associate

Client Services & Administrative Associate (Front Office):
An individual with friendly, warm and outgoing personality needed as a client services associate in the front office at China's premier international animal hospital and pet care facility. Associates undergo professional management training program and English language training with native English speakers. ICVS provides health insurance and other benefits for all successful candidates.
Requiremt:
· College graduate and above - preferably English major with business knowledge
· At least 2-years work experience (preferably in English speaking environment)
· Native Mandarin with excellent spoken and reading/writing English skills
· Fast learner, flexible and adaptable to changes and eager to develop professional management skills
· Good computer skills and competency with Mandarin/English Microsoft Office software (e.g., Word, Excel, Powerpoint, etc.)
Job description:
· Answering calls in Mandarin and English
· Scheduling and maintaining doctor/hospital appointments
· Preparing and updating patient information management systems
· Preparing invoices and collecting payment
· Ordering and re-stocking office and hospital supplies
· Preparation of hospital marketing and communications materials
· Ensuring prompt delivery and responses to calls and messages
· Engage with clients and assist with communications in English and Mandarin
International Center for Veterinary Services
No. 13-16 Rong Ke Gan Lan Cheng Shang Jie
Fu Tong Xi Da Jie, Wang Jing, Chaoyang District, Beijing, PRC 100102
职位要求：
最好是英语专业并掌握相关商业知识
至少两年的工作经验
学习能力强，能快速适应工作环境，灵活处理工作问题，有意提升行政管理水平
普通话流利，具备英语的听说能力，熟练操作计算机并使用中/英文的Office软件（例如：Word, Excel, Powerpoint等）
职位描述：
负责接听电话，引导客人登记及排诊给各科室医生
安排并维护医生/医院的预约
准备并且更新病例信息系统
负责收款并记录收款明细
准备医院的市场营销和沟通材料
确保及时发送和接受客户的电话和邮件
帮助医生和护士用英语和普通话进行交流
完成安排的其它工作
地址：北京市朝阳区阜通西大街融科橄榄城商街13-16号