Customer Service Specialist顾客服务专员(荟聚宝贝) ID202654

WHO YOU ARE
1.有客服/幼师经验优先，耐心细致，责任心强
2.普通话标准，语言表达能力强，擅于与儿童沟通
3.形象端庄，亲和力强，活泼
4.有团队合作精神，具有基本电脑使用能力
5. 有活动策划与执行能力者优先
YOUR RESPONSIBILITIES
1.按公司管理要求，提供荟聚宝贝的日常服务（入园接待、监管、看护、陪同服务等）
2.记录并处理服务中的顾客问题（投诉、咨询、建议等），及时上报
3.对顾客进行调研，调查顾客满意度
4.协助市场活动和会员管理/活动的落地实施
TOGETHER AS A TEAM
At IKEA it’s all about our customers, and in Customer Relations we build and retain long-lasting relationships with new and existing customers in a multichannel retail environment. We’re a diverse team that work together to ensure a positive and joyful experience for all IKEA visitors and customers: we set up services, gather feedback and make things right! Our modus operandi is to connect to people by listening to their personal needs and to create genuine interactions. We’re a bunch of people who are truly passionate about people!