更新于 1月13日
职位描述
技术服务电气机械/电力设备通用设备制造
Role Purpose
Provide first-layer technical support tothe GWS global sales organization and selected customers for GWS China products,acting as the primary technical interface between sales teams, customer technical requirements and Qingdao factory.
Key Technical Support Responsibilities
1.Customer Technical Engagement
Ø Respond to initial technical inquiries from GWS China and overseas sales team
Ø Conduct preliminary technical assessments of customer requirements.
Provide first-level technical guidance and product information
Ø Translate technical specifications and customer needs between teams
2.Sales Support
Ø Prepare technical response packages for GWS China and overseas sales
opportunities
Ø Support GWS China and overseas sales team in technical product positioning
Ø Assist in creating technical proposal materials
Ø Help qualify reports of customer requests
3.Technical Communication
Ø Act as primary technical point of contact for initial customer interactions
Ø Bridge communication between sales, engineering, and customer teams
Ø Translate technical documents and communications
4.Product Technical Triage
Ø Identify and escalate complex technical requirements to specialized
teams
Ø Provide initial troubleshooting and technical problem-solving
Ø Compile and report customer technical feedback
Technical Support Qualifications
Required Technical Background
Ø Bachelor’s degree in mechanical engineering,electrical engineering, or related technical field
Ø 3-5 years of technical support experience in water supply, HVAC systems and Industrial equipment sales support
Critical Technical Support Skills
Ø Strong technical communication abilities
Ø Quick technical comprehension
Ø Customer-facing technical problem-solving
Ø Technical documentation skills
Ø Rapid technical requirement assessment
Support Competencies
Ø Ability to quickly understand and communicate technical product
capabilities
Ø Excellent first-line technical support skills
Ø Rapid technical requirement analysis
Ø Effective cross-cultural communication
Language and Technical Communication
Ø Immediate technical communication in English and Mandarin
Ø Precise technical explanation of product capabilities
Ø Ability to simplify complex technical concepts for sales and customer understanding
Provide first-layer technical support tothe GWS global sales organization and selected customers for GWS China products,acting as the primary technical interface between sales teams, customer technical requirements and Qingdao factory.
Key Technical Support Responsibilities
1.Customer Technical Engagement
Ø Respond to initial technical inquiries from GWS China and overseas sales team
Ø Conduct preliminary technical assessments of customer requirements.
Provide first-level technical guidance and product information
Ø Translate technical specifications and customer needs between teams
2.Sales Support
Ø Prepare technical response packages for GWS China and overseas sales
opportunities
Ø Support GWS China and overseas sales team in technical product positioning
Ø Assist in creating technical proposal materials
Ø Help qualify reports of customer requests
3.Technical Communication
Ø Act as primary technical point of contact for initial customer interactions
Ø Bridge communication between sales, engineering, and customer teams
Ø Translate technical documents and communications
4.Product Technical Triage
Ø Identify and escalate complex technical requirements to specialized
teams
Ø Provide initial troubleshooting and technical problem-solving
Ø Compile and report customer technical feedback
Technical Support Qualifications
Required Technical Background
Ø Bachelor’s degree in mechanical engineering,electrical engineering, or related technical field
Ø 3-5 years of technical support experience in water supply, HVAC systems and Industrial equipment sales support
Critical Technical Support Skills
Ø Strong technical communication abilities
Ø Quick technical comprehension
Ø Customer-facing technical problem-solving
Ø Technical documentation skills
Ø Rapid technical requirement assessment
Support Competencies
Ø Ability to quickly understand and communicate technical product
capabilities
Ø Excellent first-line technical support skills
Ø Rapid technical requirement analysis
Ø Effective cross-cultural communication
Language and Technical Communication
Ø Immediate technical communication in English and Mandarin
Ø Precise technical explanation of product capabilities
Ø Ability to simplify complex technical concepts for sales and customer understanding
工作地点
青岛胶州市上合绿色低碳产业园
公司信息
环水(青岛)水务设备有限公司
不需要融资 · 20-99人 · 通用设备制造、通用设备制造
已审核
公司介绍
Global Water Solutions (以下简称GWS)隶属于美国Swan 集团(始于1932)，行政管理办公室设于美国马萨诸塞州蓝道夫市。 GWS是一家真正意义上的全球性公司，在美国、中国青岛和台湾、波多黎各、英国、意大利、卢森堡、土耳其、南非、印度、西班牙、哥斯达黎加、巴西和韩国设立了分公司或流通仓库。同时，GWS全球建有多家生产和制造基地，在中国台湾台中市建有专门生产小型隔膜气压罐和RO罐的生产工厂；在美国马萨诸塞州蓝道夫市建有专门生产中型隔膜气压罐的生产工厂；在中国山东青岛市建有专门生产大型囊式气压罐和水锤消除罐的生产工厂。GWS始终位于世界标准领域前沿，并获得诸如中国特种设备(压力容器) D 类制造许可和中国涉水卫生安全许可批件、ISO9001、ISO14001、ISO45001 以及NSF、WQA、WRAS、CE、PED、ACS、KC、WaterMark等国内外权威认证和专项认证。 GWS致力于在全球范围内提供全面和广泛的水务设备应用产品，产品以优质的质量和服务赢得了客户的广泛认可，产品畅销全球100多个国家和地区,是全球大型水务设备制造商和批发商的信任品牌。 GWS关注客户需求，并重点关注售后服务及客户的现场支持。公司有着宽泛的产品供应、创新的产品开发和经验丰富的技术、销售及工程人员团队，可以为客户提供优质产品和服务。
工商信息
企业名称 环水（青岛）水务设备有限公司
企业类型 有限责任公司（外国法人独资）
法人代表 Sean Prakash Natarajan
经营状态 存续
成立时间 2015-10-21
注册资本 174万美元
认证资质
营业执照信息
