Patient Recruitment Delivery Lead

Job Overview
Collaborate with pre and post award stakeholders to manage the coordination, planning, and implementation of Patient Recruitment and Retention support operational plans on larger, multi- region studies or programs. Communicate with sponsors and project teams to implement and monitor impact of the recruitment/retention tactical plan; make proactive operational and tactical recommendations as needed based on study performance. Collaborate with internal teams and external providers to deliver all appropriate tactics associated with the recruitment/retention strategy. Represent IQVIAs Patient Recruitment at site/sponsor-facing meetings (i.e. KOM, IM, F2F/LL, etc.) to present strategy/rationale, train CRAs and site staff, and conduct recruitment support workshops as required. Ownership for study KPI and financial performance. Act as senior oversight for large studies / programs leading a team and taking overall ownership for study performance.
May Lead a small team of patient recruitment professionals focused on improving overall patient recruitment and retention effectiveness for IQVIA customers. Develop plans to ensure the allocation of human, material, system and fiscal resources for assigned area of accountability.
Essential Functions
● Work together with the strategy team to translate recruitment and retention strategy into operational and tactical plans to positively impact recruitment and retention rates for assigned projects
● Serve as internal consultant to project teams to implement operational recruitment plans on new and/or existing projects needing recruitment and retention services
● Manage the scope of work, objectives, quality of deliverables, and other activities of assigned projects (based on scope, may co-manage or independently manage these projects)
● Serve as primary operational project contact for patient recruitment and retention programs with sponsor (or as escalation point where acting as oversight) to ensure appropriate communication channels are maintained and reporting schedules adhered to as required
● Management of assigned project budget(s) to meet financial and company goals (realization targets)
● Coordinate operational and tactical related project activities for study team and sponsor to ensure that overall project milestones are met
● Develop and implement risk management plans for minimizing impact on project objectives and deliverables
● Other duties as assigned by Management
● Maintain knowledge of current recruitment trends, vendors, and technologies to increase productivity and recommend additional support as needed
● Leverage internal intelligence to support and refine strategy on assigned projects
● Provide technical expertise as able in support of project specific and interdepartmental training efforts
● Support continued process improvement to ensure quality in the department.
● Where responsible for direcrt report - manage staff in accordance with organization’s policies and applicable regulations
● Responsibilities may include resource management, planning, assigning, and directing work
● appraising performance and guiding professional development
● rewarding and disciplining employees
● addressing employee relations issues and resolving problems
● Approve actions on human resources matters
Qualifications
● Bachelor's Degree Bachelor's Degree Req
● 6 yrs. of relevant industry experience. Equivalent combination of education, training and experience.
● In depth knowledge of the drug development processes across all functional areas;
● Excellent written and verbal communication skills including good command of English;
● Computer skills including proficiency in aspects of data analysis and presentation software, Microsoft Word, and Excel;
● Ability to influence effectively within department and project teams including TSL, PL, CL, CRA and the customer;
● Good leadership skills;
● Ability to establish and maintain effective working relationships with coworkers, managers and clients;
● Strong interpersonal skills effective presentation skills;
● Effective time management skills and ability to manage competing priorities;
● Excellent organizational and problem solving skills;
● Knowledge and ability to apply GCP/ICH and applicable regulatory guidelines;